New Platform Launching 2026

The Future of Customer Support is AI-Integrated

Stop losing customers to slow responses. Our AI-integrated chat system handles common inquiries instantly, reduces wait times significantly, and helps improve customer satisfaction. Transform your support experience today.

0 % Instant Resolution
0 % Faster Response
0 % Higher Satisfaction
Coming Back Soon Interested in FREE early access? Email access@imsupporting.com
Existing Client Login
IMSupporting AI Assistant
AI Active
AI
AI Assistant
Hello! I'm your AI-powered support assistant. I can help with orders, technical issues, billing questions, and much more. How can I assist you today?
U
Employee
Hi! I'm a new employee and I need to know about our remote work policy. Can you help me understand the guidelines?
AI
AI Assistant
I can help you with that! I'm checking our employee handbook for remote work policies...

According to our Employee Handbook (Section 4.2), our remote work policy allows:
• Up to 3 days per week remote work after 90-day probation
• Flexible hours between 8 AM - 6 PM with core hours 10 AM - 3 PM
• Prior approval required from your direct manager

You'll need to submit a Remote Work Agreement form through HR. Would you like me to help you find the form?

Revolutionary AI-Powered Features for Modern Customer Support

Transform your customer service with cutting-edge AI technology, intelligent automation, and advanced analytics. Everything you need to deliver exceptional support experiences and drive business growth.

RAG-Based AI Suggestions

Upload your company documents, FAQs, and knowledge base. Our AI uses Retrieval-Augmented Generation to provide accurate, context-aware responses from your own content, ensuring consistent and reliable customer support.

AI Chat Summaries & Analytics

Automatically generate detailed chat summaries with resolution status, key discussion points, customer sentiment analysis, and actionable insights to improve your support quality and team performance.

Flexible AI Response Modes

Choose from Full AI Mode for complete automation, Hybrid AI Mode for AI-assisted human responses, or Human Only Mode for sensitive conversations. Switch modes instantly based on your needs.

AI-Assisted Reporting

Generate intelligent reports with AI-powered insights on chat volume trends, resolution patterns, customer satisfaction metrics, and performance recommendations to optimize your support strategy.

Smart Pre-Chat FAQ System

Intelligent pre-chat system that suggests relevant FAQs based on user intent, reduces chat volume by 60%, and ensures customers get instant answers to common questions before connecting with agents.

Custom Data Collection Fields

Create custom pre-chat forms to gather specific customer information, support ticket details, product preferences, or any data points your business needs for personalized support experiences.

Multi-Operator Management

Advanced operator management with department assignment and real-time performance monitoring to maximize your team's efficiency. Including AI performance reporting.

Enterprise-Grade Security

Bank-level encryption, GDPR compliance, and advanced threat protection ensure your customer data remains secure and compliant with global standards.

Seamless Platform Integration

Native integrations with WordPress, Shopify, WooCommerce, Magento, Joomla, Drupal, and 50+ platforms. REST API and webhooks for custom integrations with your existing business systems.

Simple, Transparent Pricing

Choose the perfect plan for your business. No hidden fees, no surprises. Cancel anytime.

Solo

£49.99
per month

Perfect for small businesses and startups

  • 1 Operator Account Max
  • AI-Assisted Responses
  • Fully UK Hosted
  • Full Analytics including AI
  • Email Support
  • Upload Documents To Train AI
  • Free Integration Assistance
  • Mobile App Access
  • Full Customization
  • *AI Limits Apply
Get Started

Enterprise

Custom
pricing

Bespoke solutions for large organizations

  • 100's Of Operators
  • Upload Documents To Train AI
  • Full Analytics including AI
  • Advanced AI Features
  • 24/7 Priority Support
  • Custom Integrations
  • White-label Solution
  • Dedicated Infrastructure
  • Regional Hosting (UK,EU,US,Etc)
  • SLA Guarantees
  • Mobile App Access
  • Dedicated Success Team
  • Bring Your Own AI API Keys
Contact Sales

Get in Touch

Ready to transform your customer support? Contact our team for a personalized demo and custom pricing.

Let's Start a Conversation

Whether you're looking for our Solo plan or need a custom enterprise solution, our team is here to help you find the perfect fit for your business.

Email Us

sales@imsupporting.com

We'll respond within 24 hours

Call Us

+44 (0) 208 720 9303

24x7 Support

Why AI is Essential for Modern Live Chat

In today's competitive landscape, AI isn't just a nice-to-have—it's a business necessity that directly impacts your bottom line.

Instant Response Times

AI handles 80% of routine queries instantly, while human agents focus on complex issues. Result: 70% faster resolution times and higher customer satisfaction.

24/7 Availability

Never lose another sale due to out-of-hours inquiries. AI provides intelligent responses around the clock, capturing leads when your competitors are offline.

Higher Conversion Rates

Smart AI identifies buying signals and escalates hot leads to your sales team. Studies show 35% improvement in lead conversion with AI-powered chat.