Deflect repetitive live chat enquiries automatically using a Hybrid AI Agent, or empower your team with AI-driven suggestions and automated tooling. Maintain the human touch while boosting efficiency — built for teams that can’t risk trust or compliance.
Upload your company documentation, policies, and FAQs. Our AI uses advanced Retrieval-Augmented Generation (RAG) to provide accurate, context-aware responses instantly.
Most queries answered immediately without human intervention
AI pulls from your verified documents, ensuring consistent answers
Update documents anytime and AI adapts instantly
Enable customers to book appointments, reserve rooms, or purchase services directly through chat. AI handles availability, pricing, and confirmation automatically.
Accept bookings any time, even when your team is offline
Check availability and prevent double-bookings automatically
Customers receive booking details and confirmation numbers immediately
AI troubleshoots common problems instantly and creates detailed support tickets when human intervention is needed. Track every issue from start to finish.
AI attempts to resolve issues before escalating to human agents
Automatically assign urgency levels based on issue severity
Customers and staff can track ticket progress in real-time
AI searches your complete product database using RAG technology to find perfect matches based on customer needs, preferences, and budget. No manual searching required.
AI analyzes thousands of products instantly to find the best fit for customer requirements
Understands nuanced requirements like "video editing" or "budget gaming"
Seamlessly adds products and suggests complementary items for upselling
Give your AI agent access to real-time data through custom tools and APIs. Check inventory, get live prices, verify availability, or integrate with any third-party service.
Connect to flight APIs, payment systems, CRM, or any external data source
AI automatically combines multiple tools to complete complex workflows
Weather, pricing, availability - AI fetches and processes current information
AI handles routine queries instantly, but knows when to escalate complex issues to human agents. Seamless transfers with full context sharing ensure customers never repeat themselves.
AI recognizes when human expertise is needed and proactively offers handoff
Chat history and customer intent automatically shared with human agents
Connects customers to the right specialist based on their specific needs
Transform your customer service with cutting-edge AI technology, intelligent automation, and advanced analytics. Everything you need to deliver exceptional support experiences and drive business growth.
Design conversational workflows that combine AI triage, conditional routing, API-powered actions, and human handoff. Ideal for councils, police digital contact, legal intake, finance, hospitality, and enterprise support teams.
Upload your company documents, FAQs, and knowledge base. Our AI uses Retrieval-Augmented Generation to provide accurate, context-aware responses from your own content, ensuring consistent and reliable customer support.
Automatically generate detailed chat summaries with resolution status, key discussion points, customer sentiment analysis, and actionable insights to improve your support quality and team performance.
Choose from Full AI Mode for complete automation, Hybrid AI Mode for AI-assisted human responses, or Human Only Mode for sensitive conversations. Switch modes instantly based on your needs.
Generate intelligent reports with AI-powered insights on chat volume trends, resolution patterns, customer satisfaction metrics, and performance recommendations to optimize your support strategy.
Intelligent pre-chat system that suggests relevant FAQs based on user intent, reduces chat volume by 60%, and ensures customers get instant answers to common questions before connecting with agents.
Create custom pre-chat forms to gather specific customer information, support ticket details, product preferences, or any data points your business needs for personalized support experiences.
Advanced operator management with department assignment and real-time performance monitoring to maximize your team's efficiency. Including AI performance reporting.
Bank-level encryption, GDPR compliance, and advanced threat protection ensure your customer data remains secure and compliant with global standards.
Native integrations with WordPress, Shopify, WooCommerce, Magento, Joomla, Drupal, and 50+ platforms. REST API and webhooks for custom integrations with your existing business systems.
Perfect balance of automation and personal touch. AI handles routine queries while human agents can seamlessly join conversations for complex issues. Full chat history transfer ensures customers never repeat themselves during handoffs.
Serve global customers with AI that understands and responds in 95+ languages. Automatic language detection, real-time translation, and cultural context awareness ensure perfect communication across borders without hiring multilingual staff.
Extend AI capabilities with custom tools connected to your CRM, inventory systems, payment gateways, or any API. AI can check stock levels, process orders, verify accounts, and complete complex workflows automatically across your entire tech stack.
Most AI platforms try to replace your team. We give them superpowers. Keep the human touch when it matters most.
For sensitive conversations, fully automated bots can feel cold. Our Hybrid Mode allows your human agents to remain in full control while AI drafts responses in the background.
Stop wasting time searching for data. The AI Agent watches the conversation and automatically retrieves ticket details, order status, or account info, presenting it to your agent instantly.
When the AI gets stuck, it doesn't just pass the chat—it passes the context, summary, and sentiment analysis to your human team, ensuring a smooth transition.
Choose the perfect plan for your business. No hidden fees, no surprises. Cancel anytime.
Concurrent AI Agents = the number of AI chats that can run at the same time.
Perfect for small businesses and startups
Advanced features for growing businesses
Tailored solutions for large organizations
Your monthly price stays the same regardless of chat volume.
Unlike competitors who charge per chat or conversation.
Each plan includes generous APUs (AI Processing Units) — our simple way of measuring AI usage. 1 APU ≈ one typical AI-assisted chat conversation. Your Solo plan includes 500 APUs (enough for ~500 AI chats), Business includes 10,000+ APUs. Only when you consistently exceed your plan's APU allocation would you need to upgrade — no service interruption, just seamless scaling.
From small startups to enterprise organizations, thousands of businesses worldwide trust IMsupporting to power their customer support. Join a decade-long legacy of innovation, reliability, and exceptional service.
Ready to transform your customer support? Contact our team for a personalized demo and custom pricing.
Whether you're looking for our Solo plan or need a custom enterprise solution, our team is here to help you find the perfect fit for your business.
In today's competitive landscape, AI isn't just a nice-to-have—it's a business necessity that directly impacts your bottom line.
AI handles 80% of routine queries instantly, while human agents focus on complex issues. Result: 70% faster resolution times and higher customer satisfaction.
Never lose another sale due to out-of-hours inquiries. AI provides intelligent responses around the clock, capturing leads when your competitors are offline.
Smart AI identifies buying signals and escalates hot leads to your sales team. Studies show 35% improvement in lead conversion with AI-powered chat.