New Platform Launching 2026

The Future of Customer Support is AI-Integrated

Stop losing customers to slow responses. Our AI-integrated chat system handles common inquiries instantly, reduces wait times significantly, and helps improve customer satisfaction. Transform your support experience today.

0 % Instant Resolution
0 % Faster Response
0 % Higher Satisfaction

Coming Back Soon Interested in FREE early access? Email access@imsupporting.com

Existing Client Login

Interactive Demo and Use Cases

IMsupporting Live Chat
Jake | Live Chat
✨ Features, Pricing, New account creation or even Password resets.
πŸ€– Sir Chatsalot
Hello! I'm your AI-powered support assistant. I can help with orders, technical issues, billing questions, and much more. How can I assist you today?
Hi! I'm a new employee and need to know about the remote work policy. Can you help?
πŸ€– Sir Chatsalot
I'd be happy to help! Let me check our employee handbook for remote work policies...

βœ… According to our Employee Handbook (Section 4.2), our remote work policy allows:
β€’ Up to 3 days per week remote work after 90-day probation
β€’ Flexible hours between 8 AM - 6 PM with core hours 10 AM - 3 PM
β€’ Prior approval required from your direct manager

You'll need to submit a Remote Work Agreement form through HR. Would you like me to help you find the form?
🏨 Hotel Reservations & Room Bookings
πŸ€– Sir Chatsalot
Welcome! How can I help you with your booking today?
I'd like to book a room for next weekend, February 14-16
πŸ€– Sir Chatsalot
Perfect! Let me check our availability for February 14-16, 2026...

Great news! We have rooms available:

πŸ›οΈ Available Rooms:
β€’ Deluxe King - Β£189/night
β€’ Executive Suite - Β£279/night

Which room would you prefer?
I'll take the Executive Suite please
πŸ€– Sir Chatsalot
βœ… Excellent choice! I've reserved the Executive Suite for you.

πŸ“‹ Booking Confirmation: #BSH-2026-4721
πŸ“† Dates: Feb 14-16, 2026 (2 nights)
πŸ’΄ Total: Β£558
πŸ“§ Confirmation sent to your email

Looking forward to welcoming you! πŸŽ‰
🎫 Technical Support & Issue Resolution
πŸ€– Sir Chatsalot
Hi! I'm here to help with any technical issues. What seems to be the problem?
I can't log into my account, I keep getting an error message
πŸ€– Sir Chatsalot
I'm sorry to hear that! Let me help you troubleshoot this issue.

πŸ” Checking common causes...
β€’ Browser cache - Try clearing your cache
β€’ Password reset - I can send you a reset link
β€’ Account status - Let me verify...

Your account is active. Let me create a support ticket for our technical team to investigate the login error.
Yes please, that would be helpful
πŸ€– Sir Chatsalot
βœ… Support ticket created successfully!

πŸ“‹ Ticket ID: #SUPP-89247
⏱️ Priority: High
πŸ‘₯ Assigned to: Technical Support Team
πŸ“§ Updates will be sent to your email
⏰ Expected response: Within 2 hours

Track your ticket at:
support.company.com/tickets/89247
πŸ›οΈ Smart Product Recommendations via RAG
πŸ€– Sir Chatsalot
Hello! I can help you find the perfect product based on our entire catalog. What are you looking for today?
I need a laptop for video editing and 3D rendering, budget around Β£1500
πŸ€– Sir Chatsalot
Let me search our product database for the best options...

πŸ“Š Analyzing 247 laptops based on your needs:
β€’ Video editing capabilities
β€’ 3D rendering performance
β€’ Budget: Β£1500

🎯 Top Recommendation:
Dell XPS 15 (2026) - Β£1,449
β€’ Intel i9-14900H processor
β€’ NVIDIA RTX 4060 (8GB VRAM)
β€’ 32GB RAM, 1TB SSD
β€’ 15.6" 4K OLED display

⭐ 4.8/5 stars (892 reviews)
βœ… Perfect for Adobe Premiere & Blender
That sounds great! Can you add it to my cart?
πŸ€– Sir Chatsalot
βœ… Added to cart successfully!

πŸ›’ Cart Summary:
Dell XPS 15 (2026) - Β£1,449
πŸ’‘ Free next-day delivery available
🎁 3-year warranty included

Ready to checkout? I can also recommend accessories like an external GPU dock or professional monitor if you'd like!
✈️ AI Agent with Real-Time API Tools
πŸ€– Sir Chatsalot
Hi! I can help you book flights with real-time pricing and availability. Where would you like to travel?
I need to fly from London to New York next month, cheapest option please
πŸ€– Sir Chatsalot
πŸ” Searching live flight data...
Using: FlightAPI, PriceCompare, WeatherAPI

βœ… Found 47 flights for November 2025

πŸ’° Best Value Option:
British Airways BA117
πŸ›« LHR 10:30 β†’ JFK 13:45 (Nov 15)
πŸ›¬ JFK 18:00 β†’ LHR 06:15+1 (Nov 22)

πŸ’· Price: Β£487 (Economy)
βœ“ 2 checked bags included
βœ“ Seat selection available

β˜€οΈ Weather: NYC 12Β°C, Clear skies
⚠️ Price may increase - 3 seats left at this price!
Perfect! Book it for me
πŸ€– Sir Chatsalot
βœ… Booking confirmed!

🎫 Confirmation: BA-UK-7829341
πŸ“§ E-ticket sent to your email
πŸ“± Added to your mobile wallet
πŸ”” Check-in reminder set for Nov 14

πŸ’‘ Smart recommendations:
β€’ Hotel near Times Square - from Β£89/night
β€’ Airport transfer booked via Uber
β€’ Travel insurance - Β£24 for full coverage

Have a great trip! ✈️
🀝 Seamless AI-to-Human Handoff
πŸ€– Sir Chatsalot
Hello! I'm here to help. What can I assist you with today?
Hi, I have a question about customizing my enterprise plan and adding custom features
πŸ€– Sir Chatsalot
I can provide general information about our enterprise plans, but for custom feature discussions and pricing, I'd recommend connecting you with one of our specialist team members who can better assist with your specific needs.

Would you like me to connect you with a human agent?
Yes please, that would be great
πŸ€– Sir Chatsalot
βœ… Perfect! I'm connecting you now...

πŸ” Finding available agent...
βœ“ Agent found: Sarah (Enterprise Solutions)
βœ“ Transferring chat history...
βœ“ Context shared with agent
Sarah (Human Agent) has joined the chat
πŸ‘€ Sarah - Enterprise Solutions
Hi! I can see you're interested in customizing your enterprise plan. I'd be happy to discuss your specific requirements and create a tailored solution for your business.

What custom features are you looking to add?
We need custom API integrations with our CRM and a dedicated server in the EU region
πŸ‘€ Sarah - Enterprise Solutions
Excellent! Both are definitely possible. We have experience with most major CRM systems and offer dedicated EU hosting.

Let me prepare a custom quote for you with: β€’ Custom API integration package
β€’ Dedicated EU server (GDPR compliant)
β€’ Priority support & dedicated account manager

I'll email you the full proposal within 2 hours. Would that work for you?
AI-Powered Knowledge Base

Instant Answers from Your Own Documents

Upload your company documentation, policies, and FAQs. Our AI uses advanced Retrieval-Augmented Generation (RAG) to provide accurate, context-aware responses instantly.

87% Instant Resolution

Most queries answered immediately without human intervention

Always Accurate

AI pulls from your verified documents, ensuring consistent answers

Continuous Learning

Update documents anytime and AI adapts instantly

Automated Booking & Reservations

Complete Transactions Without Human Staff

Enable customers to book appointments, reserve rooms, or purchase services directly through chat. AI handles availability, pricing, and confirmation automatically.

24/7 Booking Availability

Accept bookings any time, even when your team is offline

Real-Time Inventory

Check availability and prevent double-bookings automatically

Instant Confirmations

Customers receive booking details and confirmation numbers immediately

Intelligent Support Ticketing

Automated Issue Triage & Resolution

AI troubleshoots common problems instantly and creates detailed support tickets when human intervention is needed. Track every issue from start to finish.

Smart Troubleshooting

AI attempts to resolve issues before escalating to human agents

Priority Classification

Automatically assign urgency levels based on issue severity

Full Tracking

Customers and staff can track ticket progress in real-time

RAG-Powered Product Discovery

Intelligent Recommendations from Your Entire Catalog

AI searches your complete product database using RAG technology to find perfect matches based on customer needs, preferences, and budget. No manual searching required.

Smart Product Matching

AI analyzes thousands of products instantly to find the best fit for customer requirements

Context-Aware Suggestions

Understands nuanced requirements like "video editing" or "budget gaming"

Instant Cart Integration

Seamlessly adds products and suggests complementary items for upselling

AI Agent with Custom Tools

Connect AI to Your External Systems & APIs

Give your AI agent access to real-time data through custom tools and APIs. Check inventory, get live prices, verify availability, or integrate with any third-party service.

Real-Time API Integration

Connect to flight APIs, payment systems, CRM, or any external data source

Multi-Tool Orchestration

AI automatically combines multiple tools to complete complex workflows

Live Data Processing

Weather, pricing, availability - AI fetches and processes current information

Intelligent AI-to-Human Handoff

Perfect Balance Between AI & Human Touch

AI handles routine queries instantly, but knows when to escalate complex issues to human agents. Seamless transfers with full context sharing ensure customers never repeat themselves.

Smart Escalation Detection

AI recognizes when human expertise is needed and proactively offers handoff

Full Context Transfer

Chat history and customer intent automatically shared with human agents

Skill-Based Routing

Connects customers to the right specialist based on their specific needs

Revolutionary AI-Powered Features for Modern Customer Support

Transform your customer service with cutting-edge AI technology, intelligent automation, and advanced analytics. Everything you need to deliver exceptional support experiences and drive business growth.

RAG-Based AI Suggestions

Upload your company documents, FAQs, and knowledge base. Our AI uses Retrieval-Augmented Generation to provide accurate, context-aware responses from your own content, ensuring consistent and reliable customer support.

AI Chat Summaries & Analytics

Automatically generate detailed chat summaries with resolution status, key discussion points, customer sentiment analysis, and actionable insights to improve your support quality and team performance.

Flexible AI Response Modes

Choose from Full AI Mode for complete automation, Hybrid AI Mode for AI-assisted human responses, or Human Only Mode for sensitive conversations. Switch modes instantly based on your needs.

AI-Assisted Reporting

Generate intelligent reports with AI-powered insights on chat volume trends, resolution patterns, customer satisfaction metrics, and performance recommendations to optimize your support strategy.

Smart Pre-Chat FAQ System

Intelligent pre-chat system that suggests relevant FAQs based on user intent, reduces chat volume by 60%, and ensures customers get instant answers to common questions before connecting with agents.

Custom Data Collection Fields

Create custom pre-chat forms to gather specific customer information, support ticket details, product preferences, or any data points your business needs for personalized support experiences.

Multi-Operator Management

Advanced operator management with department assignment and real-time performance monitoring to maximize your team's efficiency. Including AI performance reporting.

Enterprise-Grade Security

Bank-level encryption, GDPR compliance, and advanced threat protection ensure your customer data remains secure and compliant with global standards.

Seamless Platform Integration

Native integrations with WordPress, Shopify, WooCommerce, Magento, Joomla, Drupal, and 50+ platforms. REST API and webhooks for custom integrations with your existing business systems.

Hybrid AI-Human Mode

Perfect balance of automation and personal touch. AI handles routine queries while human agents can seamlessly join conversations for complex issues. Full chat history transfer ensures customers never repeat themselves during handoffs.

Multi-Language AI Support

Serve global customers with AI that understands and responds in 95+ languages. Automatic language detection, real-time translation, and cultural context awareness ensure perfect communication across borders without hiring multilingual staff.

Custom AI Tool Integration

Extend AI capabilities with custom tools connected to your CRM, inventory systems, payment gateways, or any API. AI can check stock levels, process orders, verify accounts, and complete complex workflows automatically across your entire tech stack.

Simple, Transparent Pricing

Choose the perfect plan for your business. No hidden fees, no surprises. Cancel anytime.

Solo

Β£49.99
per month

Perfect for small businesses and startups

  • 1 Operator Account Max
  • AI-Assisted Responses
  • Fully UK Hosted
  • Full Analytics including AI
  • Email Support
  • Upload Documents To Train AI
  • Free Integration Assistance
  • Mobile App Access
  • Full Customization
  • *AI Limits Apply
Get Started

Enterprise

Custom
pricing

Bespoke solutions for large organizations

  • 100's Of Operators
  • Upload Documents To Train AI
  • Full Analytics including AI
  • Advanced AI Features
  • 24/7 Priority Support
  • Custom Integrations
  • White-label Solution
  • Dedicated Infrastructure
  • Regional Hosting (UK,EU,US,Etc)
  • SLA Guarantees
  • Mobile App Access
  • Dedicated Success Team
  • Bring Your Own AI API Keys
Contact Sales

Get in Touch

Ready to transform your customer support? Contact our team for a personalized demo and custom pricing.

Let's Start a Conversation

Whether you're looking for our Solo plan or need a custom enterprise solution, our team is here to help you find the perfect fit for your business.

Email Us

sales@imsupporting.com

We'll respond within 24 hours

Call Us

+44 (0) 208 720 9303

24x7 Support

Why AI is Essential for Modern Live Chat

In today's competitive landscape, AI isn't just a nice-to-haveβ€”it's a business necessity that directly impacts your bottom line.

Instant Response Times

AI handles 80% of routine queries instantly, while human agents focus on complex issues. Result: 70% faster resolution times and higher customer satisfaction.

24/7 Availability

Never lose another sale due to out-of-hours inquiries. AI provides intelligent responses around the clock, capturing leads when your competitors are offline.

Higher Conversion Rates

Smart AI identifies buying signals and escalates hot leads to your sales team. Studies show 35% improvement in lead conversion with AI-powered chat.