Live chat autoreply – Reply to your visitors chats without touching a button!

IMsupporting live chat software houses many many features ranging from SSl, to Foresight ( See what users type before they press enter ) and much much more.

 

One of the latest features provided by IMsupporting is the ability to have the system automatically  reply to a user based on a set of keywords.

For example,
If you wanted the live chat software to reply about prices when someone asked “How much does it cost” you would create a rule with that question in it and then apply a response to that rule.

When IMsupporting catches the question, it will auto reply to the user under the name of “Operator:”

 

 

This feature works even before you have picked the chat session up. If the question is asked while they are waiting for an operator to answer. The system will still reply for you.

This feature is available on all chat packages, However the number of replies varies from package to package.

For more information ,
Please visit the live chat pricing page.

To add or remove your own live chat automated replies, click “Automatic replies” on the IMsupporting chat console.