Live chat support software - SOS button ( Call for help & transfer button )
The SOS button is a great way to get another operators attention.
A lot of support teams dont work together in the same room, Some work remotely or simply out of shouting range.
This is a great way for an operator to get some help when they need it.When inside a chat session an operator can click SOS and the chat session will highlight in the main console on everyones screens.
Other operators can join the chat session and chat to the operator in trouble using the private chat function.If extra operators would like to take over the live chat session then they can.
This is a great way to transfer your live chat to another operator that is best suited for a situation.