Next-Gen Hybrid AI Chat

The Future of
Customer Conversation
Is Here

Blend AI agents, visual workflow building, and real-time operator handoff into one breathtakingly beautiful platform. UK-hosted. GDPR compliant. Built for the next decade of support.

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UK Data Centres GDPR Compliant Hybrid AI WCAG 2.2 AA
IMsupporting hybrid AI live chat platform with floating dashboard panels and neural network connections
<30s Response AI answers instantly
80% AI Resolution Without human help
0%
AI Resolution Rate
0/7
Always-On Coverage
0%
UK-Hosted Data
0s
Avg AI Response
One Platform, Every Touchpoint

Built for the Next Decade of Support

Every piece of the customer conversation puzzle, woven together into a single, breathtakingly cohesive platform.

Hybrid AI Agent

RAG-powered AI trained on your knowledge base answers instantly, then hands off to a human the moment a conversation needs a personal touch.

Explore AI Agent

Visual Workflow Builder

Drag, drop, and connect conversation steps in a beautiful WYSIWYG editor. Build complex chat flows without writing a single line of code.

See the Builder

Real-Time Analytics

Watch conversations unfold live. Track completion rates, drop-off points, and AI performance with beautiful, actionable dashboards.

View Analytics

AI Tool Integrations

Let your AI agent call external APIs, look up orders, book appointments, and update records - all through secure, configurable tool calls.

Discover Tools

Seamless Handoff

AI to human transitions that preserve full context. Operators pick up exactly where the AI left off, with complete conversation history.

Learn About Handoff

Enterprise Security

Multi-tenant isolation, CSRF protection, MFA, and full audit trails. Your data never leaves UK borders. GDPR compliant by design.

Review Security
RAG-Powered Intelligence

An AI Agent That Actually Knows Your Business

Upload your documents, FAQs, and knowledge base. Our RAG indexer transforms them into a searchable vector store that powers contextually aware conversations - not generic chatbot responses.

  • Train on PDFs, web pages, and internal docs
  • Context-aware responses with source citations
  • Automatic escalation when confidence is low
  • Full conversation logging for compliance
Explore RAG Knowledge
AI neural network visualization with glowing connected nodes
Visual Flow Design

Build Conversations, Not Config Files

Design every step of your customer journey in a drag-and-drop editor. Messages, forms, buttons, conditionals, AI handoffs - all connected visually, all editable live.

  • 10+ step types with drag-and-drop simplicity
  • Conditional branching based on office hours
  • Live preview before publishing
  • Version history with one-click rollback
See the Workflow Builder
Visual workflow builder with interconnected nodes and glowing connections
Insight at Every Step

See Exactly Where Conversations Shine or Stumble

Track every workflow step, every AI interaction, every handoff. Beautiful dashboards turn raw conversation data into decisions that improve your customer experience.

  • Step-by-step completion and drop-off analysis
  • AI token usage and cost tracking
  • Operator performance and response times
  • Exportable reports for stakeholders
Explore Analytics
Holographic analytics dashboard with glowing charts and data visualizations
The Journey

From First Click to Loyal Customer

Every conversation follows a beautifully orchestrated flow, designed by you, powered by AI, perfected by your team.

Step 01

Visitor Arrives

A customer lands on your site. The FlowWidget loads instantly, branded to match your design, ready to start a conversation.

Step 02

Workflow Guides

Your custom workflow greets the visitor, collects key details, and routes them intelligently - all in conversational chat bubbles.

Step 03

AI Takes Over

The RAG-powered AI agent answers questions using your knowledge base, calls external tools, and resolves queries in seconds.

Step 04

Seamless Handoff

When a conversation needs a human, the AI hands off with full context. Your operator sees the entire history and picks up instantly.

Step 05

Learn and Improve

Analytics capture every interaction. You see what works, what doesn't, and where to optimise - continuously improving the experience.

See It In Action

Watch a Conversation Come Alive

This is a live simulation of how a visitor experiences your hybrid AI chat. No setup, no waiting - just press play.

IMsupporting Assistant AI Agent - Online now
Welcome! How can we help you today?
“
We replaced three separate tools with IMsupporting. Our AI now resolves 8 out of 10 queries automatically, and our operators finally focus on conversations that genuinely need a human touch.
JD
James Davies Head of Customer Experience

Ready to See the Future of Chat?

Start your free trial today. No credit card required. Set up in minutes. Experience the platform that's redefining hybrid AI customer support.

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