IMsupporting Platform Overview
From your customer's first click on your website to advanced operator handoffs and intelligent reporting. Take a complete tour of the IMsupporting hybrid AI ecosystem.
The Frontend Flow Widget
Our next-generation Flow Widget sits elegantly on your website, greeting users with a seamless conversational interface. Fully customizable to match your brand, it engages visitors natively across desktops and mobile devices.
- Highly customizable coloring and typography
- Accessible WCAG 2.1 AA compliant design
- Fast loading, zero-impact on your SEO scores
The Admin Dashboard
Control your entire operation from a modern, intuitive control panel. From setting up departments to managing global variables and operator permissions, the Dashboard provides absolute control over your multi-tenant environment.
- Real-time system monitoring
- Centralized operator and AI agent management
- Multi-tier permission levels & strict security
Operator Chat Console
When the AI escalates a query, your human operators step into a powerful chat console. It arms your team with user journey contexts, geolocation data, past chat histories, and fully synchronized typing indicators.
- Full visual history of the user's Flow interaction
- Canned responses and internal private notes
- Seamless file and media sharing
Visual Chat Workflows
Ditch the boring pre-chat forms. Define interactive customer journeys using our drag-and-drop Workflow builder. Route users to distinct departments based on logic, integrate webhooks, or push dynamic forms effortlessly.
- Drag-and-drop visual logic canvas
- Advanced conditional branching
- Automated API requests mid-conversation
- Rule-based flows included on all plans
- AI → Human handoff included as standard
AI Agent & RAG Knowledge Base
Deploy a state-of-the-art AI agent that answers directly from your company's own knowledge base. Our custom Retrieval-Augmented Generation (RAG) technology searches your documents instantly, preventing hallucinations and ensuring brand-safe responses.
- Ingests PDFs, websites, and TXT files
- Hyper-accurate contextual responses
- Fully isolated UK-hosted embedding storage
Live AI Chat Suggestions
Supercharge your human operators. While your team is chatting, our AI silently listens and suggests the perfect technical answers natively within the console. Operators can insert the AI's suggestions with a single click, drastically reducing handling time.
- Automatic prompt generation based on chat context
- 1-click apply feature for lightning fast replies
- Tone adjustments to match your brand language
Reporting & AI Transcript Summaries
Reading lengthy 45-minute chat logs is a thing of the past. Our AI automatically digests completed chats into concise objective summaries and actionable takeaways. Available right alongside your global performance metrics.
- Instant AI summaries of long conversations
- Automatic sentiment analysis tagging
- Quality assurance and compliance tracking
Advanced Workflow Analytics
Understand exactly where your visitors drop off and where they convert. Our sophisticated flow analytics break down user intent step-by-step, helping you optimize your conversational flow strategies to maximize leads.
- Step-by-step funnel drop-off analysis
- Form completion rate monitoring
- A/B testing insights for chat workflows
Integrations & Security
We wrap this entire ecosystem in enterprise-grade security. Push chat statuses to Slack, sync transcripts with Zendesk, or trigger complex Zapier automation. Hosted fully within the UK, guaranteeing strict GDPR adherence.
- Native Webhooks & API tools
- Strict IP-whitelisting and audit trailing
- Role-based access constraints
Ready to unify your customer experience?
Join organizations using IMsupporting to transform how they interact, support, and retain their customers through intelligent chat workflows.