Add live chat to your ecommerce website and answer customer questions before they abandon their basket. IMSupporting combines AI chat, human handoff, order tracking, returns help and product support for Shopify, WooCommerce, Magento, BigCommerce, OpenCart and custom online stores.
Answer customer questions instantly, reduce abandoned baskets, and turn more browsers into buyers with ecommerce live chat.
Customers hesitate when they have questions. "Will this fit?" "What’s the returns policy?" If they cannot find the answer instantly, they leave. IMsupporting’s Hybrid AI answers these questions on the spot, keeping the customer in the buying flow.
Add live chat to your ecommerce website and the AI helps with the #1 support query - "Where is my order?" - guiding customers with order and shipping questions and handing off to your team where needed. It can connect to your order systems where an integration has been configured. It works with Shopify, WooCommerce, Magento, BigCommerce, OpenCart and custom online stores.
Start Free Today No credit card required. Free plan includes 1 operator, 1 AI agent, 25 free AI credits every month, workflows and AI to human handoff.
Reduce abandoned baskets with instant answers. Designed for modern ecommerce websites.
Help answer "Where's my stuff?" queries. The AI guides customers with order and tracking questions, and can look up live status where an integration is configured, cutting repetitive "where is my order?" tickets so your team can focus on sales.
Upload your product descriptions and FAQs. The AI learns your catalog and can recommend products or answer specific questions about materials and sizing.
Help customers with returns questions and returns guidance. The AI explains your returns policy, answers eligibility questions, and hands off to your team where a return needs manual action.
Engage customers who are lingering on the checkout page. Offer help or answer last-minute doubts to nudge them towards completion.
Sell globally with confidence. Our AI translates questions and answers in real-time, allowing you to support customers in any language.
Works with any platform. Whether you use Shopify, WooCommerce, Magento, or a custom site, our chat widget installs in seconds.
Start free today. Add live chat to your ecommerce website with no credit card. Free plan includes 1 operator, 1 AI agent, 25 free AI credits every month, workflows and AI to human handoff.
Common questions about adding live chat to your online store.
Yes. IMSupporting integrates with Shopify stores in minutes. Add the chat widget to your Shopify theme and start answering product questions, tracking orders and reducing abandoned baskets with AI chat.
Absolutely. The WordPress AI live chat plugin works with WooCommerce out of the box. Your AI agent can check order status, answer product questions and hand off to your team when needed.
IMSupporting works with Magento, OpenCart, BigCommerce, PrestaShop and any custom ecommerce platform. A single line of JavaScript adds live chat to every page of your store.
Yes. When a customer hesitates at checkout, the AI can proactively offer help with shipping costs, discount codes, or product questions - converting browsers into buyers before they leave.
Yes. The AI can help customers with returns questions and returns guidance, explain the policy and answer eligibility questions - handing off to your team where a return needs manual action, saving hours of repetitive work.
Yes. The free forever plan includes 1 operator, 1 AI agent, 1 concurrent chat, 25 free AI credits every month, a workflow builder and AI to human handoff. No credit card required. Upgrade when you need more.
