Add IMSupporting to Your BigCommerce Store

BigCommerce live chat is normally a storefront-wide script install. Add the IMSupporting widget once, save the store settings or theme change, then test it across your live storefront.

If you are installing IMSupporting on BigCommerce, the main objective is a storefront-wide script placement so the widget loads on the full site rather than on a single page template.

Fast Answer

Where in BigCommerce Storefront script manager or theme-level storefront code area
Apply to The whole storefront
Place code in Footer or end-of-body storefront location
Final step Save, publish if needed, then test the live store
Store-wide install Footer script placement Test product and category pages

1. Get Your IMSupporting Setup Ready

Start in your IMSupporting account and use the correct site identifier for the storefront. Your account-specific setup and the main installation guide are the safest references.

  • Create or log in to your IMSupporting account.
  • Copy the correct widget details for the BigCommerce store.
  • Keep BigCommerce admin and the IMSupporting dashboard open while you configure the storefront.

2. Open the Storefront Script Area

  1. Open the BigCommerce admin for your store.
  2. Find the storefront script manager or theme-level custom code area.
  3. Choose a placement that loads across the full storefront.
  4. Prefer the footer or a location close to the closing body tag.
BigCommerce setups vary by theme and storefront tooling. The controlling requirement is still the same: a global storefront placement instead of a single-page template edit.

3. Add the Chat Widget Store-Wide

  • Paste the IMSupporting widget into the storefront-wide script location.
  • Avoid placing it only on one page type unless you explicitly want limited visibility.
  • Save the script or theme changes.

4. Save and Test

  1. Save the BigCommerce changes.
  2. Publish the theme if your workflow requires it.
  3. Open the live storefront in a new tab or private window.
  4. Check the home page, product pages, and category pages for the launcher.
  5. Send a short test message and confirm it reaches your IMSupporting dashboard.

Troubleshooting and FAQ

The BigCommerce chat widget is not showing

Check that the script was added to a storefront-wide location rather than a single template and confirm the active storefront or theme received the saved change.

Where should the code go in BigCommerce?

Use the storefront script manager or theme-level global code area and place the widget in the footer or near the end of the body so it loads across the full store.

I only see the launcher on some pages

That usually means the script was added to a limited template rather than the global storefront location. Move it to the site-wide script area.

Can IMSupporting help with BigCommerce setup?

Yes. Use our free integration assistance page if you want help checking the correct storefront placement.

Next Steps After BigCommerce Installation

Once the widget is visible, configure product question routing, order-support workflows, and Hybrid AI answers so shoppers get faster help without leaving the storefront.

Start Free Workflow User Guide Get Integration Help