Hybrid AI + Human Chat
AI handles routine queries 24/7 using your own knowledge base. Complex or sensitive conversations escalate seamlessly to your human operators. The UK AI processes data — no data leaves the UK.
UK-Hosted Live Chat Software
Your Data Never Leaves the UK
The only hybrid AI live chat platform built and hosted entirely in the United Kingdom. No US cloud. No EU data transfers. Full UK data sovereignty — by design.
UK Data Centres
GDPR & UK DPA 2018
Cyber Essentials Plus
Gloucester, England
Established 2015
No credit card required. Cancel anytime.
Why UK Data Hosting Matters for Your Business
Where your customer data lives isn't just a technical detail — it's a legal and reputational decision. Here's why UK-hosted live chat software is the only sensible choice for UK organisations.
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Full GDPR & UK DPA 2018 Compliance
All customer chat data, personally identifiable information (PII), and session metadata is stored and processed exclusively on servers located in the United Kingdom. This satisfies both UK GDPR and the UK Data Protection Act 2018 — with no need for Standard Contractual Clauses or adequacy decisions for international transfers.
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Cyber Essentials Plus Certified
We hold a current Cyber Essentials Plus certification — the UK government-backed framework for cybersecurity. This is a mandatory requirement for many public sector and NHS procurement frameworks, and demonstrates that our technical controls have been independently verified by a NCSC-accredited assessor.
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Regulatory & Procurement Readiness
For organisations subject to FCA oversight, NHS information governance, or local authority procurement rules, UK-hosted software eliminates the complexity of international data transfer assessments. Our Data Processing Agreement (DPA) is ready to sign and meets the requirements of regulated UK sectors.
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ICO Registered
IMSupporting is registered with the Information Commissioner's Office (ICO) as a data processor. Our registration confirms we have met the legal requirements for processing personal data in the UK. We maintain this registration annually and update it as our processing activities evolve.
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UK Company, UK Support
We are a British company, incorporated in England and Wales, with our team based in Gloucester. Your support queries are answered by UK-based staff during UK business hours — no overseas call centres, no language barriers, no time-zone delays.
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Data Encrypted in Transit & at Rest
All data is encrypted with TLS 1.3 in transit and AES-256 at rest. Access logs are maintained, databases are backed up daily within UK boundaries, and role-based access controls ensure only authorised personnel can access client data — with full audit trails.
The Facts — No Marketing Fluff
100%
UK data residency
Zero offshore transfers
Zero offshore transfers
2015
Established
10+ years serving UK businesses
10+ years serving UK businesses
CE+
Cyber Essentials Plus
NCSC-accredited certification
NCSC-accredited certification
GDPR
UK & EU compliant
DPA available on request
DPA available on request
ICO
Registered data processor
Annual compliance review
Annual compliance review
99.9%
Uptime SLA
UK infrastructure
UK infrastructure
UK-Hosted AI Live Chat — Full Feature Set
UK data residency doesn't mean a compromise on capability. IMSupporting offers the most advanced hybrid AI live chat platform available, hosted entirely within the UK.
RAG Knowledge Base
Upload your documents, policies, and help articles. The AI learns from your UK-stored content and answers accurately — never making up information. Grounded responses from verified sources.
Visual Workflow Builder
Design automated chat flows — pre-chat forms, department routing, offline message collection, consent capture — with a drag-and-drop builder. No coding required.
API & Webhook Integrations
Connect to your CRM, ticketing system, or internal APIs. AI agents can look up data and take actions — raising tickets, checking orders, booking appointments — in real time.
Analytics & Reporting
Live visitor monitoring, chat volume trends, agent performance, AI resolution rates, and customer satisfaction scores — all stored in UK data centres and accessible from your dashboard.
Multi-Channel & Mobile
Your operators can manage chats from any device. The chat widget works on all websites — WordPress, Shopify, custom HTML — with a lightweight embed that loads in under 200ms.
Who Needs UK-Hosted Live Chat Software?
Organisations that handle sensitive customer data need to know exactly where it lives. UK-hosted chat software is particularly critical for:
Local Councils
UK GDPR and data sovereignty requirements for citizen data.
NHS & Healthcare
NHS Information Governance and Cyber Essentials requirements.
Universities
Student data protection and UKVI compliance needs.
Emergency Services
Strict data security standards for police and fire services.
Legal & Solicitors
SRA and Law Society data handling requirements.
Financial Services
FCA regulated firms needing UK data residency statements.
Estate Agents
TPO and NAEA compliance for customer data handling.
UK E-commerce
Consumer data kept on UK soil for buyer confidence.
UK Hosting vs US/EU Cloud — What's the Difference?
| Consideration | US / Global Cloud | IMSupporting (UK) |
|---|---|---|
| Data location | USA / EU (varies) | ✅ UK only — guaranteed |
| UK GDPR compliance | ⚠️ Requires SCCs | ✅ Native — no transfers needed |
| Cyber Essentials | ❌ Not typically offered | ✅ Certified (Plus level) |
| ICO registration | ❌ US entity | ✅ UK registered data processor |
| Public sector readiness | ⚠️ Complex assessments | ✅ Pre-assessed & procurement-ready |
| Support location | 🌍 Global / offshore | ✅ Gloucester, England |
| Data Processing Agreement | ⚠️ US law governed | ✅ UK law, ready to sign |
| NHS IG Compliance | ⚠️ Requires extra steps | ✅ Designed for NHS requirements |
UK-Hosted Live Chat — Transparent Pricing
No hidden data-residency surcharges. UK hosting is standard on every plan — not an enterprise add-on.
POPULAR
Business
£1,499/mo
Up to 20 operators · 10,000 APUs · Priority support · UK hosted
Start Free TrialAll plans include UK data hosting, GDPR compliance, and Cyber Essentials coverage. See full pricing details.
Frequently Asked Questions
Where exactly is IMSupporting's data hosted?
All data is hosted in UK-based data centres. We do not use US cloud providers (AWS US regions, Azure US regions, Google Cloud US). Your customer chat data, conversation logs, and all PII remain on UK soil. This is a hard architectural requirement, not a contractual opt-in.
Is IMSupporting suitable for NHS and public sector use?
Yes. UK data hosting, Cyber Essentials Plus certification, ICO registration, and our signed Data Processing Agreement make IMSupporting appropriate for NHS, local authority, and other public sector deployments. We regularly supply public sector organisations and can provide documentation for procurement processes.
Do you offer a Data Processing Agreement (DPA)?
Yes. A standard Data Processing Agreement is available for all Business and Enterprise customers and is governed by UK law. Enterprise customers can request a custom DPA. Contact sales@imsupporting.com to receive a copy for review before committing to a plan.
What is Cyber Essentials Plus and why does it matter?
Cyber Essentials is a UK government-backed certification scheme run by the NCSC. The "Plus" level adds independent technical verification of your security controls. It is a mandatory requirement for UK government contracts involving personal data and is recommended by NCSC for any organisation handling sensitive information. IMSupporting holds a current Cyber Essentials Plus certification.
Can I get a UK-specific SLA for uptime?
Yes. Enterprise plans include a 99.9% uptime SLA with UK-law governed contractual terms. SLA credits apply for downtime exceeding the guaranteed threshold. All infrastructure is UK-based with no dependency on offshore resources for core service delivery.
Does the AI processing also stay in the UK?
Our platform infrastructure and data storage are UK-based. The AI inference layer uses UK-routed API endpoints. For organisations with strict data processing requirements, please contact us to discuss your specific needs and we can advise on the architecture relevant to your compliance obligations.
Ready to Keep Your Data in the UK?
Start your free 14-day trial today. No credit card required. UK-hosted from day one.
Gloucester, England · UK company · UK data centres · ICO registered