Faster Chat Starts
Send visitors directly into the right chat flow with a single prebuilt link instead of generic entry points.
Prepared Chat Links & Smart Routing
Create personal, single-use chat links for named visitors. Prefill their details, route them to the right department, and send each link by direct URL, email or QR code.
Why Prepared Chat Links Matter
Remove friction at chat start and improve first-contact routing quality.
Better Routing Quality
Attach one target department per link so inbound chats land with the most relevant team from the start.
Cleaner Pre-Chat Data
Configure pre-chat fields and dropdowns per scenario to capture the exact information your operators need.
How It Works
Set up and launch prepared chat links in minutes.
1) Create a Prepared Chat
Define the purpose, icon, and pre-chat fields, then generate a secure shareable link for that journey.
2) Share by Link, Email, or QR
Send the prepared link directly by email with optional QR code so users can open it quickly from mobile devices.
3) Route to the Right Team
Chats enter with the expected context and selected department, reducing triage time and handoff overhead.
Prepared Chat Capabilities
Purpose-built controls for support, sales, onboarding, and service workflows.
One Link, One Conversation
Each prepared chat link opens one conversation for one visitor and can't be reused. For website buttons, posters and campaigns, use your reusable Direct Chat Link.
Custom Chat Icons
Assign an icon to each prepared chat so sessions are instantly recognisable in busy chat lists.
Email + QR Delivery
Send prepared links directly to end users and include a QR code for quick mobile launch.
One-Click Resend
Resend the prepared chat email from the dashboard table without rebuilding the link or copy/pasting URLs.
Last Emailed Tracking
Track when each prepared chat was most recently emailed so teams can monitor outreach and follow-up timing.
Department Targeting
Require a valid department selection (when configured) so each prepared chat is intentionally routed.
Flexible Pre-Chat Fields
Collect names, emails, dropdown choices, and additional context with configurable required/optional behavior.
Secure Tokenized Access
Each prepared chat link uses a unique tokenized path so links can be shared safely without exposing admin controls.
Popular Use Cases
Deploy focused chat entry points across departments and channels.
Sales Pre-Qualification
Send campaign visitors into a sales-prepared chat that captures budget, timeline, and intent before operator handoff.
Technical Support Intake
Route support users to a technical queue with key diagnostic details captured upfront to reduce back-and-forth.
Onboarding & Success
Share onboarding links in welcome emails so new users enter guided setup conversations with your customer success team.
Public Sector Service Routing
Send residents personal links that open the right department with their details filled in. For posters in offices and service points, make a QR code from your reusable Direct Chat Link.
Prepared Chat FAQ
Quick answers for teams evaluating shareable chat link workflows.
Can we create different prepared links for different departments?
Yes. You can create multiple prepared chats and assign each one to its own department target so routing is explicit.
Can we email prepared links directly to users?
Yes. You can send links by email during creation and resend later. QR codes are included for mobile-friendly access.
Will operators know a chat came from a prepared link?
Yes. Prepared sessions are labelled in chat lists, including icon context, so teams can quickly identify link-driven chats.
Do prepared chat links work with broader workflow routing?
Yes. Prepared chat links complement the wider chat workflow and department routing strategy used in your deployment.
Launch Better Chat Entry Points Today
Create focused links, route with confidence, and reduce chat start friction across your customer journeys.