Automated Troubleshooting
Guide users through common fixes automatically. "Have you tried restarting?" "Is the cable plugged in?" The AI handles the triage so you don't have to.
AI-Powered IT Support
Resolve tech issues faster. Automate Tier 1 support, troubleshoot instantly, and free up your technicians for complex problems.
Reduce Ticket Volume by 40%
Stop drowning in repetitive requests. Let AI handle the basics.
Your IT team shouldn't spend their day resetting passwords or explaining how to connect to the printer. These repetitive tasks kill productivity and morale.
IMsupporting's AI Help Desk acts as your first line of defense. It troubleshoots common issues, guides users through solutions step-by-step, and only escalates to a human when necessary—complete with a full transcript of what's already been tried.
IT Dashboard View
Tools for Modern Service Desks
Empower your users and support your technicians.
Password Reset Helper
The #1 reason for support tickets. Automate the verification and reset process securely, getting users back to work in minutes, not hours.
Knowledge Base Integration
Connect your existing documentation. The AI reads your manuals and wikis to provide instant, accurate answers to user questions.
Remote Session Handoff
Seamlessly escalate from chat to a remote support session. Pass the user context to tools like TeamViewer or AnyDesk instantly.
Ticket Creation
If the AI can't solve it, it creates a ticket in your ITSM tool (Jira, ServiceNow, Zendesk) with all the chat history attached.
Secure & Compliant
Enterprise-grade security with end-to-end encryption. Perfect for MSPs and internal corporate help desks handling sensitive data.
Upgrade Your Help Desk
Join IT teams using IMsupporting to close tickets faster.