The LiveChat Alternative
Built for UK Business
IMSupporting gives you built-in hybrid AI + human live chat in a single UK-hosted platform. No per-agent pricing. No AI bolt-on costs. No US data transfers.
No credit card required. Cancel anytime.
Why Teams Switch from LiveChat to IMSupporting
LiveChat started as a simple chat widget. IMSupporting was built for the AI era — with hybrid automation, knowledge base RAG, and UK compliance from day one.
UK Data Residency
LiveChat Inc. is a US and Polish company. If you are a UK business subject to UK GDPR, where your data lives matters. IMSupporting stores and processes all data exclusively in UK data centres. No transatlantic transfers, no Schrems II risk.
AI Included, Not Bolted On
LiveChat's AI features require their separate ChatBot product — another subscription on top. With IMSupporting, hybrid AI chat is built into the platform from the start. RAG knowledge base, AI response suggestions, and automated workflows are all included in one price.
Flat GBP Pricing
LiveChat charges per agent per month in USD — costs scale sharply as your team grows. IMSupporting offers flat-rate GBP plans. Your cost stays fixed whether you have 2 agents or 20. No currency risk, no per-seat billing surprises.
Cyber Essentials Plus Certified
IMSupporting holds NCSC-accredited Cyber Essentials Plus certification — a requirement for many UK public sector and regulated-industry contracts. LiveChat does not publish equivalent UK government security certification.
RAG Knowledge Base
Upload your PDFs, policies, FAQs, and product docs. The AI answers from your actual content using retrieval-augmented generation — not generic LLM hallucinations. LiveChat's AI features do not offer equivalent document-grounded RAG.
Visual Workflow Builder
IMSupporting's Flow Widget lets you build complex conversational workflows visually — pre-chat screens, conditional branching, department routing, API calls, offline handling — all without code. LiveChat's automation requires their separate ChatBot product at extra cost.
IMSupporting vs LiveChat: Side by Side
| Feature | IMSupporting | LiveChat |
|---|---|---|
| UK data centres | ✅ 100% UK stored | ❌ US/EU stored |
| Hybrid AI + human chat | ✅ Built-in, all plans | ⚠️ Requires separate ChatBot product |
| RAG knowledge base (doc upload) | ✅ Included | ❌ Not equivalent |
| Visual workflow builder | ✅ Included | ⚠️ Requires ChatBot add-on |
| Flat monthly pricing (GBP) | ✅ From £49.99/mo | ❌ Per agent/month USD |
| Cyber Essentials Plus certified | ✅ NCSC accredited | ❌ Not published |
| ICO registered | ✅ UK ICO registered | ⚠️ US company, GDPR processor |
| DPA available | ✅ UK-law governed DPA | ⚠️ Standard DPA available |
| WCAG 2.2 AA accessibility | ✅ Accessible by design | ⚠️ Basic accessibility |
| AI chat suggestions for operators | ✅ Included | ⚠️ Add-on/tier dependent |
| Unlimited chats | ✅ All plans | ⚠️ Plan dependent |
| UK-based support | ✅ English, UK hours | ❌ Global support team |
| No per-conversation fees | ✅ Always | ✅ Yes |
* Feature availability subject to change. Always verify on vendor websites before purchase.
The Pricing Difference
LiveChat's per-agent model means your costs grow with your team. IMSupporting's flat pricing keeps your budget predictable.
- ❌ Scales per agent
- ❌ No AI included
- ❌ US-company, US data
- ❌ ChatBot = separate product
- ❌ Dollar-denominated (FX risk)
- ✅ Flat rate — add agents free
- ✅ Hybrid AI built in
- ✅ UK data centres
- ✅ Workflows included
- ✅ GBP pricing, no FX risk
Why UK Businesses Choose IMSupporting
Switching from LiveChat — Questions Answered
Can I import my LiveChat history and contacts?
You can export your chat history from LiveChat as CSV and retain those records. IMSupporting starts fresh — there is no automated importer, but your historical data stays in your own LiveChat export. Most customers find a clean start is preferable, particularly for AI training purposes.
How long does it take to switch?
Most customers are live within a day. You replace the LiveChat script tag on your website with the IMSupporting widget snippet. If you are using the Flow Widget with custom workflows, allow a few extra hours to configure your chat flow using the visual builder.
Is the AI really included — or is it an add-on?
Hybrid AI is included in all paid plans. There is no separate "ChatBot" product to subscribe to. Upload your documents to the RAG knowledge base and the AI answers from your real content immediately. AI response suggestions for operators, AI chat summaries, and workflow automation are all included.
Does IMSupporting work on WordPress, Shopify, and other platforms?
Yes. IMSupporting works on any website that allows you to add a JavaScript snippet, including WordPress (with dedicated plugin), Shopify, Wix, Squarespace, and custom-built sites. See the installation guide for setup instructions.
Why does UK data residency matter?
UK GDPR requires you to consider where personal data is transferred. LiveChat Inc. is headquartered outside the UK and processes data on infrastructure that may be outside the UK and EU. For UK public sector, regulated financial services, healthcare, and legal organisations, data stored exclusively in UK data centres is a compliance requirement. IMSupporting stores 100% of data in UK data centres with no international transfers.
Ready to Make the Switch?
Try IMSupporting free for 30 days — no credit card required. Be live today.
UK hosted · GDPR compliant · Cyber Essentials Plus · Built-in AI · From £49.99/mo
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