Police 101 and non-emergency contact

Live Chat for Police Forces That Keeps Humans in Control

Add a secure digital contact channel for 101 and non-emergency demand. Let AI guide routine public enquiries, collect structured context and hand over instantly when a trained handler is needed. Full AI, Hybrid, or All Human - your force decides.

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  • UK hosted
  • Audit trail
  • Safeguarding escalation
  • Controlled handoff
Police contact centre operators using secure hybrid AI live chat for non-emergency public enquiries
101digital contact support for non-emergency demand
24/7AI guidance before a handler is available
3 modesFull AI, hybrid handoff, or all human
Fullconversation context passed to handlers

Designed around policing risk

Deflect routine demand without leaving serious contacts unattended

Police digital contact needs more than a public-facing chatbot. It needs configurable escalation, handler context, auditability and force-specific guidance.

101 Demand Reduction

Move suitable non-emergency public enquiries into a digital route while giving people clear guidance and progress without waiting on the phone.

Structured Report Triage

Collect what happened, where, when, who was involved and any supporting details before transferring to a handler or creating a workflow payload.

Emergency and Safeguarding Signals

Display clear emergency guidance and route risk-bearing conversations away from automation based on keywords, choices or configured rules.

Force-Specific Knowledge

Ground AI answers in approved policy, public guidance, local service information and handler playbooks so the response is not generic.

Human Handoff with Context

Handlers join with the transcript, collected details and AI summary available, reducing repetition for the member of the public.

Operational Insight

Track enquiry themes, peak periods, handoff rates, resolution paths and public feedback to inform contact management decisions.

Full AI / Some AI / All Human

Use AI where it is useful. Keep officers and handlers where judgement matters.

Some police website contacts are simple: opening hours, property advice, reporting routes or updates on what happens next. Others involve risk, vulnerability, threat, distress or safeguarding. IMSupporting supports both by making AI a controlled front door, not a replacement for trained people.

  • Full AI mode for approved public guidance and low-risk FAQs.
  • Hybrid mode for initial triage, evidence gathering and handler handoff.
  • All Human mode for sensitive pathways, campaigns or specialist departments.
  • Configurable escalation for emergency, safeguarding and vulnerability signals.
Is this happening now or is anyone in immediate danger?
No, I need to report something I noticed yesterday.
I can collect the details and route this to the right team. Please tell me the location first.
Risk keyword detected? Show emergency guidance and alert a human handler.

Practical for contact management teams

A digital channel that supports handlers instead of adding noise

Concurrent chat handling

Handlers can work multiple suitable chats while AI keeps each conversation structured and visible.

Transcript and notes

Every conversation can retain a clear transcript, private notes and handoff history for review.

Team routing

Route by topic, public choice, department, office hours or escalation rules.

Integration-ready workflows

Use workflow steps and server-side API calls for structured capture and downstream systems where approved.

For UK police and public safety teams

Explore a safer digital route for 101 demand

Book a short demo and we will show how hybrid AI live chat can guide routine enquiries, protect escalation routes and support trained handlers.

Book a Police Demo View Detailed Police Use Case

Police live chat FAQ

Questions forces ask first

Can this be used for emergency reporting?

No. Emergency situations should be directed to existing emergency routes. The platform can display clear emergency guidance and escalate risk signals, but it is positioned for suitable non-emergency digital contact.

Can AI be switched off for sensitive pathways?

Yes. You can run specific journeys in all-human mode or use hybrid mode with strict escalation rules.

Can the AI follow our force guidance?

Yes. The AI can be grounded in approved guidance, public-facing documents, FAQs and knowledge-base content you provide.

Will handlers see what happened before handoff?

Yes. Hybrid handoff passes conversation context so handlers do not have to ask the member of the public to repeat every detail.