Structured Matter Intake
Collect key details by practice area so solicitors receive context-rich enquiries from the outset.
Hybrid AI Live Chat for UK Solicitors
Win more of the right matters with faster client response times, better intake quality, and smart handoff to your legal team.
Built for Modern Client Care in UK Law Firms
From conveyancing to family law, meet prospects when they are ready to instruct.
Most legal enquiries happen outside office hours, especially after stressful life events. IMSupporting helps your firm respond immediately, gather the right details, and route potential clients to the correct specialist without burdening reception teams.
The result is clearer intake data, lower admin load, and better first impressions at the start of every legal journey.
Solicitor Intake Dashboard
Key Features for Solicitor Firms
Increase matter quality while reducing repetitive admin and missed enquiries.
24/7 First Response
Respond instantly when prospects are actively searching for legal support, not the next morning.
Smart Handoff to Fee Earners
Escalate complex or urgent matters with a concise briefing, reducing repeat questions.
Consultation Booking Paths
Move qualified prospects directly to callback requests or consultation slots with your team.
UK Compliance Focus
Operate with UK GDPR-aware workflows and clear data handling controls for client trust.
Pipeline Visibility
See where enquiries convert, where they drop off, and how quickly your team engages.
Typical Solicitor Intake Flow
Simple, structured, and easy to tailor by practice area.
- Visitor starts chat and chooses legal service category.
- AI gathers initial facts and urgency level.
- Conflicts checks and mandatory disclaimers are acknowledged.
- Qualified leads are routed to relevant fee earners or client care staff.
- Team receives a concise case brief before first human reply.
Solicitor Live Chat FAQ
Common questions from UK legal teams evaluating AI chat.
Can AI replace legal advice?
No. The system is designed for intake, triage, and service guidance. Legal advice remains with qualified professionals.
Can we customise by department or practice area?
Yes. You can run different intake flows for conveyancing, family law, litigation, wills and probate, and more.
Will this work for smaller firms?
Yes. Smaller firms benefit by capturing more after-hours enquiries without adding immediate headcount.
Improve Legal Intake Quality in 30 Days
Deploy quickly, test safely, and keep full human oversight.