100% Free — No Strings Attached

Free Integration Assistance
We'll Set You Up For Free

Adding live chat to your website, configuring AI workflows, and connecting your APIs is genuinely complicated — so we do it with you, free of charge. Widget installation, workflow design, API connections and system integrations: our team handles it all so you can go live fast.

Get Free Help Now What's Included
  • No cost, ever
  • No credit card
  • Real humans helping you
  • UK based team
100% Free — always, for all plans
<1hr Average time to go live
50+ Platforms & CMSes supported
REST Any API we can connect
∞ Workflow complexity

What Does Free Integration Assistance Cover?

Everything you need to go from zero to a fully working AI-powered chat — at absolutely no cost

Widget Installation

We help you embed the chat widget on your site. Whether it's a single line of JavaScript, a WordPress plugin, Shopify app, a React component, or a custom CMS integration — we walk through every step with you. We cover CSP headers, cross-domain setups, and any awkward iframe environments too.

WordPress, Shopify, Wix, Custom & more

Workflow Configuration

We design and configure your chat workflows together using the visual builder. Pre-chat data collection, department routing, AI handoff, offline messaging, conditional logic, button menus — we translate your support flow into a working workflow in the builder, tailored to how your business actually operates.

Visual builder, custom flows, any complexity

API & System Connections

We help connect your AI agent to your internal systems via REST API. Order tracking, ticket lookup, customer account data, stock availability — we configure the API tool definitions so your AI can retrieve and present live data during conversations. Basic authentication setups (API key, bearer token) are all covered.

Any REST API, JSON responses

AI Agent Setup

We help configure your AI agent's persona, instructions, topic guardrails, and knowledge base. We'll advise on which documents to upload for RAG indexing, how to write effective system prompts, and how to calibrate when the AI should escalate to a human operator. Getting the AI right from the start matters.

RAG setup, prompts, guardrails

Webhooks & Notifications

New chats, offline messages, workflow completions — we help you wire up webhooks to Slack, Discord, email or your own internal endpoint so your team is always notified instantly. We configure Discord & Slack auto-formatted embeds, JSON payloads and custom headers together.

Slack, Discord, custom endpoints

Theme & Branding

We help you match the chat widget to your brand. Colours, fonts, avatars, welcome messages, button styles and custom CSS. We also show you how to set up department branding, per-operator avatars, and how to expose your company colours in the widget theme settings for a polished, on-brand experience.

No design skills needed

Free integration assistance covers standard setup. Heavily bespoke enterprise integrations, dedicated development sprints or custom module builds may require a scoping conversation — but initial setup is always free.

See the Workflows We Build With You

Three real examples — from a simple welcome flow to live API-powered lookups

Trigger
Visitor Opens Chat
Chat widget opened on your website — workflow starts automatically
Message
Welcome Greeting
Bot sends a friendly welcome with your brand name and today's availability
Form Field
Collect Name & Email
One field at a time, conversationally — name then email, validated inline
Conditional
Office Hours Check
Are operators online? Yes → AI/human chat. No → offline message, notify via Slack
Agent Handoff
AI Chat Begins
AI greets by name, has full context — can escalate to human any time
Website Chat — Live Preview
Trigger
Customer Asks About Ticket
User types "where's my ticket?" or any ticket-related query — AI detects intent
AI Conversational Form
Collect Ticket Number
AI asks for the ticket reference naturally in the chat — validates format inline
API Tool Call
Live API Lookup
Server-side call to your helpdesk API (Zendesk, Freshdesk, custom) — returns status, priority, assignee
REST API · Bearer Auth · <300ms
AI Response
Present Result Naturally
AI presents ticket status in a friendly, readable response — not raw JSON
Conditional Escalation
Urgent? Route to Human
If ticket is "critical" or "overdue" → live operator notified instantly
Ticket Status — Live Preview
Calling helpdesk API… GET /tickets/TKT-28843
Trigger
Order Enquiry Detected
Customer mentions an order, delivery, or shipment — AI recognises the intent
Identity Verification
Order Number & Email
Collect order ID and billing email conversationally to verify ownership
Dual API Call
Fetch Order + Courier Data
Calls WooCommerce/Shopify API for order details, then courier API for live tracking status
Two API calls · Server-side · Secured
Rich Response
Delivery Status & ETA
AI presents order status, carrier name, tracking number, and estimated delivery date
Feedback Step
Post-Resolution Rating
Optional CSAT rating captured before chat closes — logged in your analytics
Order Tracking — Live Preview
Fetching order + courier data via API…

How Free Integration Assistance Works

From first contact to fully live — typically under an hour

Sign Up Free

Create your IMSupporting account — no credit card needed. Your 14-day trial starts immediately with full access to every feature.

Tell Us About Your Setup

Use the onboarding chat to tell us your website platform, tech stack, and what systems you want to connect. We gather the details we need.

We Configure Together

A real human from our integration team works through the setup with you — widget embed, workflow builder, API tool definitions, and AI prompts.

Test It Live

We test together. Run through your workflow, trigger the API tools, verify the AI responds correctly and escalates when needed.

Go Live

Your chat goes live. We provide a handover summary, documentation, and ongoing support if you need to adjust anything.

Start Your Free Setup

Systems & APIs We've Connected

If it has a REST API, we can usually connect it — here are common examples

Helpdesk & ITSM

Zendesk, Freshdesk, Jira Service Management, ServiceNow, custom ticket APIs. Ticket status lookups, creation, updates, priority escalation.

E-commerce Platforms

WooCommerce, Shopify, Magento, custom order management systems. Order status, tracking, returns, refund eligibility checks.

CRM Systems

Salesforce, HubSpot, Pipedrive, Zoho, custom CRMs. Customer lookup, lead creation, opportunity status, account notes.

Booking & Scheduling

Calendly, Acuity, custom booking APIs. Check availability, create bookings, confirm appointments conversationally.

Stock & Inventory

ERP systems, Linnworks, custom warehouse APIs. Real-time stock availability, lead times, product specs.

Account & Auth

Password reset flows, account lookup, subscription status, billing balance. Secure server-side execution — credentials never exposed to browser.

Don't see yours? Get in touch — if it has a REST endpoint, we can usually figure it out together.

Frequently Asked Questions: Free Integration Assistance

Everything you need to know about our free setup and integration service

Yes — genuinely, 100% free for all IMSupporting customers and free trial accounts. There is no setup fee, no professional services charge, no "premium onboarding tier". We help every customer set up their chat widget, workflows, and API connections as standard. We believe you should be able to get value from day one without a consultancy bill.
Free integration assistance covers: widget installation on your website, workflow builder configuration, connecting REST APIs with standard auth (API key, bearer token, basic auth), AI agent configuration (prompts, persona, guardrails, knowledge base), webhook setup for notifications, and brand theming. What it doesn't cover is bespoke development — for example, building a custom middleware server, writing a new connector to a legacy system with no API, or extended multi-month integration projects. If you're not sure, just ask — we'll tell you upfront.
For a basic widget installation plus a simple workflow, most customers go live within 30–60 minutes of signing up. Adding API integrations typically adds another 30–90 minutes depending on API documentation quality and authentication complexity. Complex multi-department flows with several API connections may take 2–4 hours spread across a session or two. Never weeks.
Not at all. Widget installation is as simple as pasting a code snippet — we guide you through exactly where. The workflow builder is visual and drag-and-drop. For API connections, we just need your API endpoint URL and authentication credentials — we handle all the configuration. Non-technical business owners set up full workflow + API integrations regularly with our help.
Any website that allows you to add custom JavaScript — which is virtually all of them. We have specific guides for WordPress (plugin available), Shopify, WooCommerce, Wix, Squarespace, Webflow, Joomla, Drupal, Magento, BigCommerce, and all major custom-built sites. We also support React, Angular, Vue and other SPA frameworks, and can advise on Content Security Policy (CSP) headers if your site has a restrictive security policy.
If your system has a documented REST API that returns JSON — yes, in the vast majority of cases. We support API key authentication, Bearer token, Basic auth, and custom header-based authentication. We configure the AI tool definitions within your IMSupporting dashboard so the AI knows when to call the API, what parameters to pass, and how to present the response in natural language. Typical connections include Zendesk, Freshdesk, Jira, WooCommerce, Shopify, Salesforce, HubSpot, and any custom internal API.
Yes. All API credentials are stored securely in your IMSupporting account and API calls are executed server-side by our infrastructure — your API keys, bearer tokens, and endpoint URLs are never exposed to the visitor's browser or included in any client-side code. Credentials are encrypted at rest and we follow OWASP security guidelines. We're also UK-hosted and GDPR compliant.
Yes, we help write or review your AI system prompt — the instructions that define your AI agent's personality, name, tone of voice, topic boundaries, and escalation rules. We'll advise on effective prompt writing, help upload your knowledge documents for RAG (Retrieval-Augmented Generation) so the AI only answers from your verified content, and set guardrails to prevent the AI from going off-topic or giving incorrect information.
You'll receive a handover summary covering your configuration, any workflow steps, API endpoints connected, and where to go in the dashboard for future changes. Ongoing support is available via your dashboard chat, email, and phone. If you need to update a workflow, change an API endpoint, or add new steps later, that support is also free.
Absolutely. The installation guide and advanced widget configuration documentation covers custom embed code, JavaScript API hooks, cross-domain setups, CSP headers, iframe sandboxing, and webhook payload formats. Free integration assistance is available if you hit a snag — but most technical teams get fully set up from the docs alone. See the installation guide and advanced widget configuration page.

Ready? We'll Have You Live in Under an Hour.

Sign up free, start your 14-day trial, and our integration team will help you get your chat widget, workflows and API connections up and running — at zero cost.

Start Free Trial Contact Integration Team

No credit card required. 14-day free trial. UK hosted. GDPR compliant.

Need workflow-only chat for your website without a live chat team? Check out WorkflowChat.co.uk — a standalone conversational workflow tool powered by the same technology.