Platform Updates

Stay up to date with the latest features, improvements, and bug fixes.

09 Dec 2025

AI Chat Summaries & Email Reports

New Feature AI Powered

We've introduced a powerful new AI-driven reporting feature to help you track conversation quality and outcomes effortlessly.

  • AI Chat Summaries: Automatically generates concise summaries of chat sessions using advanced AI upon closure.
  • Smart Email Reports: Sends a beautifully formatted, Outlook-compatible HTML email to administrators containing the summary, sentiment, and full transcript.
  • Sentiment Analysis: Instantly gauge customer satisfaction with color-coded sentiment indicators (Positive, Neutral, Negative).
  • Actionable Insights: The AI automatically identifies the conversation's end state and suggests follow-up actions.
  • Full Transcripts: Includes the complete, readable chat history alongside the AI insights for full context.
08 Dec 2025

Enhanced Filtering & Personalization

New Feature UX Update

We've further refined the dashboard with powerful new filtering tools and personalization options to help you work more efficiently.

  • Advanced Chat Filters: Updated live chat list with additional filters for "My Chats", "Active Chats", and "Replied Chats".
  • Profile Customization: Added new customization options for user profiles (top right), including chat bubble color settings.
  • Visual Indicators: New pulse animations and dynamic badges to highlight chats waiting for pickup or reply.
  • AI Integration: AI-handled chats are now fully integrated and visible within the "All Chats" tab.
  • Canned Replies: Refactored the Canned Replies interface for faster access and better responsiveness.
  • Performance: Optimized polling intervals and chat list rendering for a smoother experience.
07 Dec 2025

Dashboard & Chat Interface Enhancements

New Feature Improvement

We've released a significant update to improve the operator experience with new chat management features and interface improvements.

  • Copy & Paste: Added new copy and paste functionality to chat messages.
  • Dashboard: New additional Tabbed chats with status indicators.
  • Chat management: New setting within the chats interface to set the chat list as compact or expanded freeing up space as needed.
  • Export Options: Added export as plain text option.
  • Tabular Chat System: Added new tabular chat system.
  • AI Agent Integration: Updated all chats to now also include AI Agent chats below all other chats.
  • Auto-Focus: Chats now automatically focus on the text input when switching to a tabbed chat.
  • Interface Improvements: New hide sidebar (info panel) within a chat for more screen space.
  • Navigation: New minimise main menu option.
  • Chats: Foresight now shows as a different colored chat bubble for visibility.
24 Nov 2025

New WordPress Plugin Released

New Feature Integration

We are thrilled to announce the launch of our official IMsupporting Hybrid AI Chat plugin for WordPress!

This new plugin makes it easier than ever to add our powerful Hybrid AI live chat to your WordPress site. Features include:

  • One-Click Installation: Available directly from the WordPress Plugin Directory.
  • Seamless Integration: Works perfectly with the latest WordPress versions (6.x+).
  • Instant Setup: Just activate and enter your Account ID.

View Plugin Details Download from WordPress.org

21 Nov 2025

Bug Fix: Chat Status Controls

Bug Fix

We have resolved an issue where some users were not seeing the chat status controls in the dashboard.

Action Required: Please logout and login again to ensure the fix is applied to your session.
20 Nov 2025

AI Model Update & Agent Fixes

AI Update Bug Fix

AI Model Reversion: We have reverted the AI model to GPT 4.1 as the newer "5" model was experiencing latency issues, resulting in slower response times.

AI Agent Fix: Resolved an issue where some AI agent chats were not automatically closing. AI chats will now automatically resolve and close after 5 minutes of user inactivity (offline status).

19 Nov 2025

New Dashboard Release & Hybrid AI

New Feature Major Release

We are excited to announce the release of our brand new dashboard! This major update brings a modern, streamlined interface designed to improve operator efficiency.

Key Highlights:

  • Hybrid AI Integration: Seamlessly switch between AI-automated responses and human operator control. The AI suggests responses based on your knowledge base and past interactions.
  • Modern UI/UX: A completely redesigned interface for better usability and accessibility.
  • Enhanced Analytics: Deeper insights into chat performance and visitor behavior.
  • Improved Real-time Monitoring: Better visibility of active visitors and ongoing chats.
Migration Recommended: We strongly encourage users to migrate from the legacy dashboard and update their chat widget to the newer version. The new chat widget includes significant performance improvements and more customization options.

Learn more about the new dashboard

01 Oct 2025

New Website Release & HybriChat Branding

Major Release Rebranding

We have launched our new website in preparation for the upcoming dashboard and Hybrid AI features!

HybriChat: We are also introducing our new branding for HybriChat, representing our evolution towards a seamless blend of human and AI support.

01 Jan 2025

Legacy Dashboard Development Status

Announcement

We have now stopped development on the current legacy dashboard.

Security and bug fixes will continue; however, efforts are now placed on new features and our new HybriChat platform coming late 2025.