Platform Updates

Stay up to date with the latest features, improvements, and bug fixes.

24 Nov 2025

New WordPress Plugin Released

New Feature Integration

We are thrilled to announce the launch of our official IMsupporting Hybrid AI Chat plugin for WordPress!

This new plugin makes it easier than ever to add our powerful Hybrid AI live chat to your WordPress site. Features include:

  • One-Click Installation: Available directly from the WordPress Plugin Directory.
  • Seamless Integration: Works perfectly with the latest WordPress versions (6.x+).
  • Instant Setup: Just activate and enter your Account ID.

View Plugin Details Download from WordPress.org

21 Nov 2025

Bug Fix: Chat Status Controls

Bug Fix

We have resolved an issue where some users were not seeing the chat status controls in the dashboard.

Action Required: Please logout and login again to ensure the fix is applied to your session.
20 Nov 2025

AI Model Update & Agent Fixes

AI Update Bug Fix

AI Model Reversion: We have reverted the AI model to GPT 4.1 as the newer "5" model was experiencing latency issues, resulting in slower response times.

AI Agent Fix: Resolved an issue where some AI agent chats were not automatically closing. AI chats will now automatically resolve and close after 5 minutes of user inactivity (offline status).

19 Nov 2025

New Dashboard Release & Hybrid AI

New Feature Major Release

We are excited to announce the release of our brand new dashboard! This major update brings a modern, streamlined interface designed to improve operator efficiency.

Key Highlights:

  • Hybrid AI Integration: Seamlessly switch between AI-automated responses and human operator control. The AI suggests responses based on your knowledge base and past interactions.
  • Modern UI/UX: A completely redesigned interface for better usability and accessibility.
  • Enhanced Analytics: Deeper insights into chat performance and visitor behavior.
  • Improved Real-time Monitoring: Better visibility of active visitors and ongoing chats.
Migration Recommended: We strongly encourage users to migrate from the legacy dashboard and update their chat widget to the newer version. The new chat widget includes significant performance improvements and more customization options.

Learn more about the new dashboard

01 Oct 2025

New Website Release & HybriChat Branding

Major Release Rebranding

We have launched our new website in preparation for the upcoming dashboard and Hybrid AI features!

HybriChat: We are also introducing our new branding for HybriChat, representing our evolution towards a seamless blend of human and AI support.

01 Jan 2025

Legacy Dashboard Development Status

Announcement

We have now stopped development on the current legacy dashboard.

Security and bug fixes will continue; however, efforts are now placed on new features and our new HybriChat platform coming late 2025.