Stop overpaying for legacy ticketing systems. Upgrade to the only Hybrid AI platform that combines human empathy with an AI agent capable of real actions—checking stock, processing quotes, and resolving issues instantly.
No credit card required. Setup in minutes. 14-day free trial.
Traditional help desks maintain the queue. We clear it.
Legacy platforms focus on "ticket management"—essentially moving problems from one pile to another. You pay per seat for agents to type "Let me check that for you" over and over again.
We empower your business with Hybrid AI. Our agents don't just route chats; they solve them using valid tools and real-time data integration (Model Context Protocol).
Most "AI" solutions are just fancy FAQ bots. IMsupporting is different.
Our Hybrid model keeps your human experts in the loop while the AI handles the heavy lifting. The AI can draft responses, summarize complex threads, and even perform tasks, but your team retains full control to intervene at any moment.
It's not about replacing your team; it's about giving every single operator the productivity of ten.
AI starts the chat, gathers context, and solves Tier 1 issues. If things get complex, it hands off to a human with a full summary. No repetition, no frustration.
Why settle for a chat widget that only talks?
Connect your SQL databases or internal APIs. The AI can look up order statuses, tracking numbers, or account details in real-time without making the customer wait.
"Do you have this in blue?"
Instead of "Let me check," our AI sees your inventory instantly and can even suggest alternatives if stock is low.
Train the agent on your pricing models. It can calculate costs, apply volume discounts, and generate formal quote PDFs on the fly.
* AI capabilities are subject to fair usage policies designed to support high-volume enterprise environments while ensuring quality of service.
Built for UK businesses with strict data protection requirements.
Fully compliant with UK data protection regulations. All customer data stored in UK data centres. Full audit trails and right-to-deletion support built in.
Certified to UK government security standards. Meet public sector and NHS procurement requirements with confidence.
Your data never leaves the UK without explicit permission. Enterprise-grade security with 99.99% uptime SLA.
See how we stack up against the competition.
Simple, predictable pricing designed for UK businesses.
From $55/agent/month*
*Plus required add-ons
From £49.99/month*
*All features included
In the current SaaS landscape, businesses can no longer afford passive support tools. Reliability and speed are the new currency of customer satisfaction.
While platforms like Zendesk offer robust ticketing, they often create walls between the customer and the solution. IMsupporting breaks down those walls. By integrating Live Chat Software directly with your operational tools via our custom plugin architecture, we turn your support center into a profit center.
Whether you are in e-commerce, technical services, or enterprise sales, the ability to resolve queries without human latency is the competitive edge your business needs. Join the revolution of Actionable AI today.
Everything you need to know about switching from Zendesk.
IMsupporting starts from £49.99/month with ALL features included. Zendesk requires $55/agent/month PLUS $90/month for AI, plus $20/month for message extensions. For a team of 5 agents, Zendesk typically costs £400-600/month while IMsupporting is £49.99. Most businesses save 60-70% by switching.
Yes — fully GDPR compliant with data stored in UK data centres. We're also Cyber Essentials Plus certified, which Zendesk doesn't offer. This is particularly important for UK public sector, NHS, and financial services organisations.
Yes! We offer free migration assistance. Our team will help transfer your conversation history, macros, automation rules, and customer data. Most migrations complete within 24-48 hours with zero downtime.
IMsupporting's Hybrid AI can take real actions via API integrations — checking stock, processing refunds, generating quotes, raising tickets. Zendesk's Answer Bot is passive and only suggests canned responses. Our AI actually does work, not just answers questions.
Yes — free 14-day trial with full access to all features including our Hybrid AI. No credit card required. Unlike Zendesk, we don't limit AI usage during your trial.
IMsupporting is a UK company based in Gloucester, England. All customer support is provided by our UK-based team — no overseas call centres. We're ICO registered and meet all UK government security standards.
Most customers are fully running within 48 hours. Zero downtime. We handle the entire migration for you — configure your widget, import data, and train your AI on your knowledge base.
Migrate from Zendesk in minutes. No complex setups, just immediate results.
Get Started FreeSee how IMsupporting stacks up against other popular live chat platforms.