The UK’s flexible hybrid live chat platform

Hybrid AI Live Chat: Full AI, Some AI, or All Human — You Decide

Every other live chat platform forces you to choose: AI bot or human agents. IMSupporting gives you all three modes in one widget — run full AI 24/7, blend AI with your team for the busy hours, or keep it 100% human. Switch instantly, any time. UK hosted, GDPR ready, live on your site in 5 minutes.

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  • No credit card
  • 14-day free trial
  • UK hosted & GDPR-ready
  • Cancel anytime

The hybrid advantage

Why pay for a chatbot and a live chat tool?

Most platforms make you pick a side. We don’t. One subscription, one widget, one dashboard — three ways to run your support.

AI-Only Chatbots

Frustrate customers with rigid scripts. No escalation path. Lose deals when the bot can’t answer.

  • No human fallback
  • Customers feel ignored
  • Lost sales & complaints

Human-Only Live Chat

Expensive to staff. Offline at night and weekends. Agents burn out answering the same FAQs all day.

  • Missed enquiries out of hours
  • High staffing costs
  • Repetitive work drains team

IMSupporting Hybrid

AI handles up to 87% instantly. Humans handle the rest. Toggle between modes any time. One platform.

  • 24/7 instant answers
  • Seamless human handoff
  • Cut costs up to 70%

Three modes, one platform

Run your live chat your way

Start in any mode. Switch any time. No data migration, no new tools, no retraining.

Full AI Mode

Hands-off, lights-out customer support. Ideal when you have no team, work alone, or simply want to answer every visitor instantly without lifting a finger.

  • Trained on your docs, FAQs and website
  • Looks up orders, raises tickets, books meetings
  • 24/7, every day, every language
  • Built-in topic guardrails & safety

Best for: solo founders, e-commerce, SaaS, after-hours cover

Most popular

Hybrid Mode

AI takes the routine. Your team takes the meaningful. The smartest way to scale support without scaling headcount — this is what 80% of our customers run.

  • AI resolves up to 87% of enquiries instantly
  • Smart escalation with full chat history
  • Agents see AI context the moment they join
  • Cut average response time by 260%

Best for: growing businesses, councils, public sector, support teams

All Human Mode

Pure, traditional live chat with no AI in the loop. For regulated industries, sensitive sectors, or when your brand voice is non-negotiable.

  • Full operator console, transfers & private notes
  • Department routing & queueing
  • Canned responses & macros
  • Visitor monitoring & proactive invites

Best for: legal, healthcare, financial services, premium brands

87%
of enquiries resolved by AI instantly
260%
faster average response time
70%
reduction in support costs
5 min
average setup time

Built for every team

Trusted by businesses, councils & public sector

E-commerce

Recover abandoned carts, answer product questions instantly, escalate complaints to a human.

Councils

Handle high enquiry volumes without ballooning headcount. UK-hosted & GDPR-ready.

Police & Public Sector

Triage non-emergency citizen enquiries with AI; escalate sensitive cases to trained staff.

Healthcare

Book appointments and answer FAQs 24/7. Hand off clinical questions to qualified humans.

Legal & Finance

All-Human mode keeps regulated conversations compliant. AI optional for FAQs only.

Hospitality

Take bookings, answer pricing questions, handle complaints — AI by day, humans for VIPs.

Common questions

Hybrid AI live chat FAQs

What is hybrid AI live chat?

Hybrid AI live chat combines artificial intelligence with real human agents in a single chat widget. AI handles routine questions instantly — FAQs, order lookups, appointment booking — while a real person takes over for anything complex, sensitive or unresolved. IMSupporting lets you run full AI, hybrid AI + human, or 100% human chat from the same dashboard, and switch any time.

Can I switch off the AI if I just want live chat with humans?

Yes. Toggle “All Human” mode in your dashboard and the AI is completely removed from the visitor flow. Useful for regulated industries, sensitive conversations, or when you simply prefer traditional live chat.

What happens when AI hands off to a human?

The full conversation history transfers to your agent the moment they join, including any data the AI collected and any context detected. No more “please repeat what you told the bot”.

Is hybrid AI live chat GDPR compliant and UK hosted?

Yes. All data is hosted in the UK, fully GDPR compliant, with role-based access, audit logging and data retention controls. Suitable for councils, public sector and regulated industries.

How long does setup take?

Typically 5 minutes. Paste one line of JavaScript on your website, upload your FAQ docs (optional, for AI training), and you’re live. No developer needed.

Do I need to train the AI?

No coding or AI expertise required. Upload PDFs, point it at your help centre, or paste in FAQs. The AI uses Retrieval-Augmented Generation (RAG) to answer from your own content — never making things up.

What does it cost?

Free 14-day trial, no credit card. Paid plans start from competitive monthly rates with transparent AI usage pricing. See pricing for details.

Stop choosing between AI and humans.

Get the best of both — on your terms.

Start FREE — No Card Required Book a 10-min Demo

UK hosted · GDPR ready · Cancel anytime