Hybrid AI Technology
A unique hybrid AI system handles routine queries automatically, then seamlessly hands complex issues to human operators. The AI can check stock, look up orders, and generate quotes - not just answer FAQs.
The Best WordPress Live Chat Plugin
Live chat software built for WordPress, supercharged with AI
Most WordPress chat plugins are either a basic chatbox or an isolated chatbot. IMSupporting is different: it is a complete hybrid AI live chat platform delivered as a featherweight WordPress plugin. The AI resolves routine questions instantly, day or night, and seamlessly escalates to a human operator whenever a real person is needed.
Install it, enter your Site ID, and your widget is live. No developers, no theme edits, no slowdown - just faster answers, happier customers, and more conversions from your existing WordPress traffic.
See the featuresWhy WordPress teams switch
2 min
to install & go live on any WordPress site
80%
of enquiries resolved by AI with no human needed
<50KB
async load - zero impact on Core Web Vitals
24/7
AI coverage including nights & weekends
WHY IMSUPPORTING
Everything you need from WordPress live chat software
A hybrid AI live chat plugin that combines automated intelligence with the human touch - all wrapped in a lightweight, SEO-friendly package.
Native WordPress Integration
Built specifically for WordPress 6.x+ and compatible with every major theme including Astra, GeneratePress, Divi, and page builders like Elementor and Beaver Builder.
Instant 2-Minute Setup
Install, activate, enter your Site ID and your chat widget is live. No coding, no theme edits, no developer required. The fastest way to add live chat to WordPress.
SEO & Speed Friendly
A lightweight design (< 50KB) that loads asynchronously keeps your PageSpeed scores high and your SEO rankings safe. No bloat, no render-blocking, no slowdowns.
Mobile Optimised
The chat widget is fully responsive, delivering a flawless experience for your visitors whether they are on desktop, tablet, or mobile.
Secure & Compliant
Enterprise-grade security protects every conversation. GDPR compliant, Cyber Essentials certified, with all data stored in UK data centres.
Match Your Brand
A beautiful chat widget, styled for your WordPress theme
Make the live chat widget feel like a native part of your WordPress site. Customise colours, position, launcher text, avatars, and bubble styles to match your brand perfectly - all from a simple visual designer, no CSS required.
- Full control over colours, fonts, and launcher position
- WCAG 2.2 AA accessible widget as standard
- Works with Elementor, Divi, Astra, GeneratePress and more
- Live preview as you design
AI Trained on Your Content
An AI chatbot that actually knows your business
Upload your PDFs, policies, product docs, and website content. Our Retrieval-Augmented Generation (RAG) engine lets the AI answer directly from your own knowledge base - accurate, on-brand, and free of made-up answers. It is the smartest WordPress chatbot plugin you can install.
- Ingests PDFs, web pages, and text documents
- Context-grounded answers that prevent hallucinations
- Topic guardrails keep the AI on-brand
- Isolated, UK-hosted vector storage per site
Seamless Human Handoff
When a human is needed, your team steps right in
The AI knows its limits. The instant a conversation needs a real person, it escalates to your operators with the full chat history, visitor journey, and context intact - so your team picks up exactly where the AI left off. The customer never has to repeat themselves.
- Full conversation context passed to the operator
- Canned responses and private internal notes
- Unlimited operators and team collaboration
- AI-suggested replies available with one click
No-Code Automation
Design conversational flows without touching code
Replace boring pre-chat forms with interactive, conversational journeys built in a drag-and-drop workflow builder. Route visitors to the right department, capture data conversationally, trigger webhooks, or push API-driven forms - all included on every plan.
- Drag-and-drop visual flow canvas
- Conditional branching and smart routing
- Webhooks and API form steps mid-conversation
- AI-to-human handoff included as standard
WOOCOMMERCE READY
Turn your WooCommerce store into a 24/7 sales assistant
The AI integrates with WooCommerce to check stock levels, look up order status, track shipments, and answer product questions - automatically, around the clock. Recover abandoned carts and convert browsers into buyers while your team sleeps.
- Real-time stock & price lookups
- Order status & tracking on demand
- Product recommendations in chat
- Proactive cart-recovery invites
FULLY COMPATIBLE
Tested with the WordPress tools you already use
Verified working with the most popular WordPress themes, builders, and plugins.
WordPress 6.x
Full Support
Elementor
Full Support
Divi Builder
Full Support
WooCommerce
Full Support
Astra & GeneratePress
Full Support
Also compatible with OceanWP, Avada, Kadence, Beaver Builder, Easy Digital Downloads, and 50+ other major themes and plugins.
HOW WE COMPARE
IMSupporting vs other WordPress chat plugins
See how our hybrid AI live chat software stacks up against popular alternatives.
Comparison based on publicly available information at time of writing. Trademarks belong to their respective owners.
LIVE IN 3 STEPS
Install the WordPress live chat plugin in minutes
No coding. No theme edits. No developer required.
1
Download & Install
In your WordPress dashboard go to Plugins › Add New, search for "IMsupporting Live Chat", and click Install Now.
2
Activate
Click Activate to enable the plugin. A new "IMsupporting" menu item appears in your WordPress dashboard.
3
Connect Your Account
Enter your IMsupporting Account ID (Site ID) in the plugin settings. That is it - your hybrid AI live chat widget is now live and ready to help your visitors.
SIMPLE PRICING
Start free, scale as you grow
Download the WordPress plugin free, then unlock the full hybrid AI platform with a Pro account.
Free
£0/month
- Free WordPress.org plugin download
- Live chat widget
- Email support
- Limited AI responses
MOST POPULAR
Pro
£49.99/month
- Full hybrid AI live chat
- Actionable AI agents & RAG knowledge
- WooCommerce & all integrations
- Unlimited operators & priority support
- 100% UK data hosting
The WordPress.org plugin is free to download. Pro features require an IMsupporting account - no credit card needed for your 30-day trial.
COMMON QUESTIONS
WordPress live chat plugin FAQs
Is the IMsupporting WordPress live chat plugin free?
Yes. The plugin is free to download from the WordPress.org repository and includes the core live chat widget. Upgrade to a Pro account for the full hybrid AI capabilities, actionable AI agents, WooCommerce automation, and priority support.
Does this live chat plugin work with WooCommerce?
Yes - fully. The AI integrates with WooCommerce to check stock levels, look up order status, track shipments, and answer product questions automatically. It is ideal for ecommerce stores wanting 24/7 sales and support coverage.
Will the chat plugin slow down my WordPress site?
No. The plugin is extremely lightweight (under 50KB) and loads asynchronously, so it will not affect your PageSpeed scores, Core Web Vitals, or SEO rankings. Performance is a first-class priority.
Is IMsupporting GDPR compliant and UK hosted?
Yes. All chat data is stored exclusively in UK data centres and the platform is fully UK GDPR compliant and Cyber Essentials certified. The plugin includes cookie consent options and data processing agreements for UK businesses.
Which WordPress and PHP versions are supported?
The plugin supports WordPress 5.0 and above, including the latest WordPress 6.x releases, and is tested up to the newest version. It runs on PHP 7.0 through PHP 8.3.
Can I customise the chat widget appearance?
Absolutely. You get full control over colours, launcher position (bottom-left or right), launcher text, avatars, and bubble styles through a visual designer - so the widget matches your brand and theme perfectly, with no CSS required.
Can the AI be trained on my own website content?
Yes. Upload your PDFs, policies, and product documentation, and the AI uses Retrieval-Augmented Generation (RAG) to answer questions directly from your content. This keeps responses accurate, on-brand, and free of hallucinations.
Do you offer support for the plugin?
Yes. Free plugin users get help via the WordPress.org support forums, and Pro customers receive email and live chat support from our UK-based team. We also offer free integration assistance to get you set up.
Add hybrid AI live chat to your WordPress site today
Join the WordPress businesses using IMsupporting to deliver faster, smarter customer support - and convert more of your traffic into customers.