24/7 Digital Concierge
Never miss a guest request. Our AI responds instantly to common questions about amenities, check-in times, and local attractions, even at 3 AM.
AI Concierge for Hotels & Hospitality
Deliver 5-star guest service 24/7. Automate bookings, answer FAQs instantly, and provide a seamless digital concierge experience.
Redefining the Guest Experience
From pre-arrival questions to late-night room service, be there for your guests instantly.
In the hospitality industry, guest satisfaction is everything. Modern travelers expect instant answers and seamless service, day or night. IMsupporting provides a Hybrid AI Concierge that handles routine inquiries, freeing up your front desk staff to focus on the guests in front of them.
Whether it's checking pool hours, requesting extra towels, or booking a spa treatment, our AI handles it instantly, in any language.
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Hospitality-Focused Features
Tools designed to increase direct bookings and guest satisfaction.
Multi-Language Support
Welcome guests from around the world. Our AI automatically detects and translates conversations in real-time, breaking down language barriers.
Direct Booking Assist
Guide visitors through the booking process. The AI can check availability and encourage direct reservations, reducing OTA commission fees.
Service Automation
Guests can order room service or request housekeeping directly through the chat. The system routes these requests to the correct department instantly.
Smart Handoff
For complex complaints or VIP requests, the AI seamlessly transfers the chat to your front desk or reservations team with full context.
Review Management
Proactively ask happy guests for reviews after a positive interaction, helping boost your TripAdvisor and Google ratings.
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Trained on Your Property
Every hotel is unique. With our RAG (Retrieval-Augmented Generation) technology, you simply upload your guest directory, restaurant menus, and policy documents.
The AI absorbs this information to become an expert on your specific property. It knows your breakfast hours, pool rules, and checkout policies without any manual programming.
- Upload Guest Directories & Menus
- Instant updates when policies change
- Consistent answers across all shifts
Upgrade Your Guest Service Today
Join leading hotels using IMsupporting to delight guests and drive revenue.