Live Chat Installation Guide

Install IMSupporting live chat on any website or platform. Start with Website Integrations in your dashboard, then follow the guide for your platform.

Under 5 minutes Any platform Free to use
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At a Glance

Recommended method Website Integrations in your dashboard
Platforms supported WordPress, Shopify, Wix, and more
CSP guidance Included — directives for all required domains
Cost Free — no credit card required to start
Account-specific setup Guided step-by-step Free integration help available
Need a platform-specific path? Start with the platform install guides hub for WordPress, Shopify, Wix, Squarespace, Webflow, BigCommerce, Magento, Joomla, Drupal, PrestaShop, OpenCart, and custom websites.

Install from Your Admin Dashboard

For accuracy and security, always use the integration setup from your own IMSupporting dashboard — it generates settings specific to your account.

  1. Sign in to your IMSupporting Admin Dashboard.
  2. Open Website Integrations from the settings menu.
  3. Select your website platform or preferred integration method.
  4. Follow the on-screen setup instructions shown for your account.
Important: Avoid using generic copied snippets from external sources. Settings in your dashboard are account-specific and kept up to date automatically.

Platform-Specific Installation Guides

If your platform has a dedicated guide, follow the platform-specific path for the easiest and most accurate installation.

WordPress Plugin Shopify Wix Squarespace Webflow BigCommerce Magento Joomla Drupal PrestaShop OpenCart Custom / React / Vue
For Wix, also see the full walkthrough on ChatForWix. For other platforms, open Website Integrations in your dashboard for currently supported options.

CSP / Security Headers (if used)

If your site enforces a Content Security Policy (CSP), you need to allow IMSupporting domains so the widget can load, connect, and render correctly. Most sites do not need this step.

CSP Directive Domain to Allow Purpose
script-src *.imsupporting.com Load widget scripts
frame-src *.imsupporting.com Chat iframe rendering
connect-src *.imsupporting.com API / WebSocket connectivity
img-src *.imsupporting.com Widget image assets
worker-src blob: Background worker support (if needed)
Avoid blanket deny rules that would block the chat iframe. Use the directives above carefully and test your live pages after adding them.

Installation FAQ

Where do I get the correct installation method for my account?

Use Website Integrations in your IMSupporting Admin Dashboard. It contains the latest account-specific setup path with settings generated for your account.

Should I use a plugin or manual integration?

If your platform supports an official plugin (e.g. WordPress), use it — plugins handle updates automatically. For other platforms, use the account-specific method shown in Website Integrations or follow the platform-specific guide above.

Do I need CSP changes on every website?

No. CSP updates are only needed if your site already enforces a Content Security Policy. Most standard WordPress, Shopify, Wix, and Squarespace installs do not require CSP changes.

Can I get help with the installation?

Yes. Use the free integration assistance service and the team will validate the correct placement for your specific platform and configuration.

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