Add Live Chat to Your PrestaShop Store

Edit your store theme's global footer template once and paste your widget code — it loads automatically across every category, product, and checkout page.

Under 10 minutes PS 1.6, 1.7, 8.x Beginner
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At a Glance

Where to add code footer.tpl or global layout template
Applies to Entire store — all pages
Compatible with PrestaShop 1.6, 1.7, 8.x
Final step Clear caches, then test live store
No coding required Works on all themes Cache-friendly

Get Your Widget Code

Log in to your IMSupporting dashboard and copy your widget code from Website Integrations.

  1. Sign in to your IMSupporting account.
  2. Go to Settings → Website Integrations.
  3. Copy the full widget code shown for your site.
Always use the code from your own account — it contains settings specific to your store.

Open Your Theme's Footer Template

In PrestaShop Back Office, navigate to the theme file editor to find your global footer template.

  1. Go to Back Office → Design → Theme & Logo (PS 1.7/8.x) or Preferences → Themes (PS 1.6).
  2. Click Advanced, then Manage your current theme files.
  3. Open templates/_partials/footer.tpl (or footer.tpl / layout.tpl depending on your theme).
Alternatively, access the file via FTP at themes/[your-theme]/templates/_partials/footer.tpl using your hosting file manager.

Paste the Widget Code Before </body>

In the footer template, locate the closing </body> tag and paste your widget code immediately before it.

  1. Find the closing </body> tag near the bottom of the file.
  2. Paste your IMSupporting widget code on the line directly above it.
  3. Save the file.
In Smarty-based themes, the body close is typically wrapped in a Smarty block. Paste just before the final </body> tag.

Clear Cache and Test Your Live Store

PrestaShop caches templates — clear the cache after saving to see your widget live.

  1. Go to Advanced Parameters → Performance.
  2. Click Clear cache.
  3. Open your live store and verify the chat widget appears on category, product, and homepage.
  4. Send a test message to confirm it reaches your IMSupporting dashboard.
If you use a CDN or Cloudflare in front of your store, purge the CDN cache too.

Frequently Asked Questions

Which file do I edit in PrestaShop?

For PrestaShop 1.7 and 8.x, edit templates/_partials/footer.tpl in your active theme folder. For 1.6, edit footer.tpl in the theme root. When in doubt, search for </body> across your theme files to find the right template.

The widget isn't showing — what should I check?

First, clear all PrestaShop caches under Advanced Parameters → Performance. Then verify you edited the active theme's template — not a backup or inactive theme folder.

Will it work on all store pages?

Yes — placing the widget in the global footer template ensures it loads on every page: homepage, category pages, product pages, cart, checkout, and customer account pages.

Can IMSupporting help with the PrestaShop setup?

Absolutely. Use the free integration assistance service and the team will validate the correct placement for your specific PrestaShop theme.

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