Add IMSupporting to Your PrestaShop Store

PrestaShop live chat is generally a storefront-wide theme update. Add the IMSupporting widget to a global storefront location, save, then test the widget across your live store.

PrestaShop stores usually need a global theme placement so the chat widget appears across category, product, and support pages instead of one limited template.

Fast Answer

Where in PrestaShopGlobal theme or storefront code area
Apply toThe full storefront
Place code inFooter or end-of-body output
Final stepSave changes, clear caches if needed, then test the live store

1. Get the Correct Widget Details

Use the main installation guide and your IMSupporting account to copy the correct widget details for the PrestaShop store.

  • Log in to IMSupporting.
  • Copy the correct widget details for the store.
  • Keep PrestaShop admin and your IMSupporting dashboard open together while you update the storefront.

2. Use a Store-Wide Theme Placement

  1. Open the active PrestaShop theme or storefront code area.
  2. Choose a placement that renders across the full store.
  3. Prefer footer or end-of-body output.
  4. Avoid limiting the snippet to a single page type.
If your store uses caching or optimisation tooling, save the change, clear cache where required, and retest the live storefront.

Troubleshooting and FAQ

The PrestaShop chat widget is not showing

Check that the widget was added to a global theme location, clear store caches if needed, and retest the live storefront.

Can IMSupporting help with PrestaShop setup?

Yes. Use free integration assistance if you want help validating the correct placement for your PrestaShop theme.