For Joomla websites, the safest approach is a template-wide placement so the widget appears across the full site instead of a single article or page module.
Fast Answer
Where in JoomlaTemplate-wide custom code or global layout area
Apply toThe whole website
Place code inFooter or before the closing body tag
Final stepSave changes, clear cache if needed, then test the live site
1. Get the Correct Widget Details
Use your account-specific setup and the main installation guide to get the right widget details for your Joomla site.
- Log in to IMSupporting.
- Copy the correct widget details for your site.
- Keep Joomla admin and your IMSupporting dashboard open together while you update the template.
2. Use a Global Template Placement
- Open the active Joomla template or global code area.
- Choose a template-wide placement.
- Prefer footer or end-of-body output.
- Avoid article-only placements unless you want limited coverage.
Joomla sites can also use caching or optimisation extensions. If the widget does not appear immediately, clear site caches and retest the public site.
Troubleshooting and FAQ
The Joomla chat widget is not showing
Check that the widget was added to a template-wide location, then clear Joomla or extension caches and retest the live website.
Can I add the widget in an article?
You can, but that limits coverage. For SEO and consistent support availability, use a site-wide template placement.
Can IMSupporting help with Joomla setup?
Yes. Use free integration assistance if you want help checking the correct template placement.
Next Steps
Once the widget is live, configure greetings, departments, and AI answers for the most common questions on your Joomla site.