Script Manager Setup
Add the chat widget via BigCommerce Script Manager in under 2 minutes. No app listing, no approval process, no recurring app charges.
BigCommerce Live Chat for Online Stores
Add AI live chat to your BigCommerce store. Answer product questions, reduce abandoned baskets, track orders and hand off to your team. Free forever plan available.
BigCommerce Live Chat - Go Live in Minutes
Simple setup. AI-powered support. Human handoff when you need it.
BigCommerce powers fast-growing online stores, and adding live chat helps you convert more visitors into customers. IMSupporting's AI chat widget integrates with BigCommerce via the Script Manager - no app installation required.
Your AI agent answers product questions, tracks orders, helps with shipping queries and hands off to your human team when a customer needs personal service. One snippet, every page, instant results.
IMsupporting is UK-hosted and GDPR-ready, built for businesses that want live chat, AI support and human handoff without sending visitors through a confusing support journey.
Selling across more than one platform? See our broader ecommerce live chat guide, or live chat for Magento and OpenCart stores.
Start Free Today No credit card required. Free plan includes 1 operator, 1 AI agent, 25 free AI credits every month, and AI to human handoff.
AI Chat for BigCommerce Stores
Features built for growing ecommerce businesses.
Order Tracking
"Where is my order?" answered automatically by AI. Customers get instant shipping status without a single support ticket.
Basket Recovery
Proactive chat engages customers who pause at checkout, helping them complete their purchase before they abandon.
Returns Help
The AI walks customers through your returns process, explains the policy and answers eligibility questions, handing off to your team where a return needs manual action.
AI to Human Handoff
Complex orders or VIP customers get handed off to your team with full conversation history. No repeating, no frustration.
Conversion Analytics
Track how live chat impacts your BigCommerce store conversions. See which products generate the most chat enquiries.
BigCommerce Live Chat FAQs
Common questions about adding live chat to BigCommerce.
Does this work on all BigCommerce plans?
Yes. IMSupporting works on Standard, Plus, Pro and Enterprise BigCommerce plans. All plans have access to the Script Manager for adding the widget.
Is this a BigCommerce app from the marketplace?
No. It's a JavaScript snippet added via Script Manager. No marketplace app to install, no recurring app fees, and no dependency on BigCommerce app updates.
Will it affect my store's page speed?
No. The widget loads asynchronously after your page content renders. Your BigCommerce store speed and Core Web Vitals are unaffected.
Can I use it alongside other BigCommerce apps?
Yes. The chat widget is independent of your BigCommerce apps. It works alongside review apps, email marketing, shipping calculators and every other app in your store.
What does the free plan include?
Free forever: 1 operator, 1 AI agent, 1 concurrent chat, 25 free AI credits every month, workflow builder and AI to human handoff. No credit card needed.
Where can I find installation help?
See our BigCommerce installation guide or get free integration assistance from our team.
Add AI Live Chat to Your BigCommerce Store Today
Start free with no credit card. Free forever plan includes AI chat, human handoff, workflows and 25 AI credits every month.