Simple Integration
Add a single JavaScript snippet to your Magento theme's default_head_blocks.xml or footer. Works with all Magento 2 themes and custom stores.
Magento Live Chat for Ecommerce Stores
Add AI live chat to your Magento store. Answer product questions instantly, track orders, reduce abandoned baskets, and hand off to your team with full context. Free plan available.
Magento Help Chat for Your Online Store
Go live on Magento in minutes with AI-powered customer support.
Magento (Adobe Commerce) powers some of the world's largest online stores. Adding AI live chat to your Magento installation gives your customers instant answers while reducing pressure on your support team.
IMSupporting's chat widget works with Magento 2.x Open Source, Adobe Commerce, and Magento 1.x. Add it via a simple JavaScript snippet in your theme - no heavy extension to maintain or update.
IMsupporting is UK-hosted and GDPR-ready, built for businesses that want live chat, AI support and human handoff without sending visitors through a confusing support journey.
Selling on more than one platform? See our broader ecommerce live chat guide, or live chat for OpenCart and BigCommerce stores.
Start Free Today No credit card required. Free plan includes 1 operator, 1 AI agent, 25 free AI credits every month, and AI to human handoff.
AI Chat Support for Magento
Enterprise-grade live chat for your Magento store.
Order Tracking AI
Customers type "Where is my order?" and the AI looks up the status instantly, cutting repetitive support tickets so your team can focus on sales.
Basket Recovery
Engage customers who pause at checkout. The AI offers help with shipping, sizing, or promo codes to convert hesitation into a sale.
Returns Automation
Help customers with returns questions and returns guidance. The AI explains your returns policy and hands off to your team where a return needs manual action.
Multi-Store Ready
Running multiple Magento store views? The AI works across all of them, routing chats to the right department per store and language.
Human Handoff
When a customer needs your team, the AI hands off with complete conversation context. No repeating questions, no lost information.
Magento Live Chat FAQs
Common questions about adding live support to Magento.
Does it work with Magento 2?
Yes. IMSupporting works with Magento 2.x Open Source and Adobe Commerce. The JavaScript snippet loads on every page without affecting your store's performance.
Do I need a Magento extension?
No extension is required. See our Magento installation guide for the simple code placement. No composer packages or module conflicts to worry about.
Can the AI handle Magento B2B queries?
Yes. The AI can answer questions about bulk pricing, quote requests and account-specific information, handing off to your sales team when needed.
Will it affect Magento page speed?
No. The chat widget loads asynchronously after your page content. Your Core Web Vitals and PageSpeed scores are unaffected.
What does the free plan include?
Free forever: 1 operator, 1 AI agent, 1 concurrent chat, 25 free AI credits every month, workflow builder and AI to human handoff. No credit card needed.
Is there free help to install it?
Yes. Our team offers free integration assistance for Magento stores. We can help you place the widget code correctly.
Add AI Live Chat to Your Magento Store Today
Start free with no credit card. Free forever plan includes AI chat, human handoff, workflows and 25 AI credits every month.