Every Chat Workflow Module
At Your Fingertips
The IMSupporting workflow builder gives you 30+ powerful modules to create intelligent, conversational chat experiences. From simple messages to API integrations and AI handoff — explore every node below.
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- Visual builder
Messages & User Input
The building blocks of every conversation — send messages, collect data, and present interactive choices.
Message Node
Send text messages, greetings, confirmations, and transition notices to visitors automatically.
Learn more →Collect Info
Gather name, email, phone, and custom fields conversationally with real-time validation.
Learn more →Button Group Branch
Present clickable buttons for visitors to self-select and branch the workflow by intent.
Learn more →Custom Form Field
Add any custom form input — text, dropdowns, date pickers — with full validation.
Learn more →Pre-Chat Form
Capture essential details before live chat begins so agents have full context from the start.
Learn more →Logic & Branching
Route visitors intelligently based on conditions, time, availability, language, URL, and API data.
Conditional Logic
Branch workflows based on data values, online status, captured variables, or custom expressions.
Learn more →Time of Day
Route visitors based on current time and day — business hours, weekends, overnight.
Learn more →Queue Gate
Check real-time agent availability and queue pressure before routing to live chat.
Learn more →Holiday Override
Set specific dates where the workflow overrides normal routing — bank holidays, closures.
Learn more →Language Router
Detect visitor language or let them choose — route to language-specific teams or AI.
Learn more →Page Match
Route visitors based on which page they’re browsing — pricing, support, products.
Learn more →API Conditional
Query external APIs in real-time and branch the workflow based on the response data.
Learn more →Handoffs & Routing
Connect visitors to the right person or AI agent — with full context and seamless transitions.
AI Agent Chat
Hand off to your trained AI agent that answers from your knowledge base automatically.
Learn more →Human Live Chat
Transfer the conversation seamlessly to a live human agent with all context included.
Learn more →AI-to-Human Escalation
Start with AI-powered responses, then seamlessly escalate to human agents when needed.
Learn more →Department Select
Let visitors choose their department — Sales, Support, Billing — and route automatically.
Learn more →Set Department
Silently assign a department based on workflow logic — no visitor interaction required.
Learn more →Content & Media
Enrich conversations with links, images, videos, GIFs, and interactive carousels.
Link Node
Send clickable links to articles, product pages, help docs, or external resources.
Learn more →Image Display
Show product photos, screenshots, diagrams, and visual instructions in the chat.
Learn more →GIF Animation
Add animated GIFs for celebrations, demos, and personality — make chat feel human.
Learn more →YouTube Video
Embed YouTube videos directly in chat — tutorials, demos, explainers.
Learn more →Image Carousel
Display swipeable image galleries — showcase products, rooms, or portfolios.
Learn more →Integrations
Connect your chat workflows to external systems — APIs, webhooks, email, and knowledge bases.
Webhook
Send real-time notifications to Slack, Discord, CRMs, or any HTTP endpoint.
Learn more →API Form
POST collected data to any external API and display the response in chat.
Learn more →Email Form
Automatically email collected visitor data to your team — leads, enquiries, requests.
Learn more →FAQ Module
Display searchable FAQ answers in chat to deflect common questions before agents.
Learn more →Utility & Flow Control
Fine-tune the conversation experience with timing controls, screen management, feedback, and offline handling.
Pause / Delay
Add natural pauses between messages — simulate typing, give reading time.
Learn more →Clear Screen
Reset the visible chat display mid-workflow — reduce clutter between phases.
Learn more →Feedback & Rating
Capture visitor satisfaction ratings and comments at the end of any conversation.
Learn more →Offline Message
Capture visitor messages when no agents are online — never miss an enquiry.
Learn more →Ready to Build Your First Workflow?
Combine these modules in the visual drag-and-drop builder to create intelligent chat experiences — no code required.
Start Building FreeTransform Your Customer Chat Experience
Build modern, measurable chat workflows that combine AI automation with human expertise. Free 14-day trial, no credit card required, UK hosted.