AI Intent Branch
Intelligent Workflow Routing

What is the AI Intent Branch module?

The AI Intent Branch module asks visitors an open-ended question - like "How can we help you today?" - and uses server-side AI to classify their natural language response into a configured intent category. The workflow then automatically routes to the correct branch for that intent.

Instead of presenting visitors with menus or buttons, this module lets them type freely. The AI reads their message and maps it to one of your pre-configured outcomes, then continues the workflow down the appropriate path.

If the AI cannot confidently classify the intent, the module falls back gracefully and continues to the configured fallback step - ensuring no visitor ever gets stuck.

How it works

1. The module displays a configurable question prompt to the visitor (e.g. "What brings you here today?")
2. The visitor types their response in their own words
3. The response is sent server-side to the AI classification engine via hybridAI.php
4. The AI determines the most appropriate intent branch and returns a next_step_id
5. An optional AI-generated display message is shown to acknowledge the visitor's request
6. The workflow continues to the matched branch step

Configuration options

• question - The prompt shown to the visitor (e.g. "How can we help you today?")
• intent branches - Define the categories (e.g. Sales, Support, Billing) and the step to route to for each
• fallback_step - Where to route if the AI cannot match any intent
• display_message - Optional AI acknowledgement message shown before routing

When to use AI Intent Branch

Use this module when you want to replace static button menus with intelligent natural language routing. It is especially effective for:

• High-traffic support pages where visitors arrive with varied needs
• Workflows targeting users who may not clearly fit a small number of fixed choices
• Scenarios where a conversational, open-ended greeting creates a better first impression
• Routing between departments without forcing visitors to self-identify their issue type