Ecommerce Product Browsing
Showcase featured products, new arrivals, or sale items. Each slide links directly to the product page for seamless purchasing.
Image Carousel
For Product Chat Showcases
Display swipeable image galleries directly in the chat conversation. Showcase multiple products, room types, vehicle models, or portfolio items — each slide with its own caption and optional link. Perfect for ecommerce, hospitality, real estate, and any business with a visual catalogue.
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What Is the Image Carousel Module?
The Image Carousel module displays a horizontally swipeable gallery of images directly inside the chat conversation. Each slide in the carousel can include a high-quality image, a caption or title, a short description, and an optional clickable link. Visitors swipe left and right (or use arrow controls on desktop) to browse through the collection — all without leaving the chat window.
Think of it as a mini product catalogue embedded in the conversation. An ecommerce store can showcase three featured items, a hotel can display different room types, a car dealership can present vehicle models, and a portfolio-based business can show recent work samples. The carousel transforms the chat from a simple Q&A interface into a visual browsing experience.
Unlike sending multiple individual images (which stack vertically and push content off-screen), the carousel keeps everything compact and navigable. Visitors control the pace of browsing, spending more time on slides that interest them and quickly swiping past those that don't. This interactive format dramatically increases engagement compared to static image lists.
Hospitality & Real Estate
Display room types, property photos, or venue spaces. Visitors browse visually and select what interests them before speaking to staff.
Vehicle & Equipment Galleries
Car dealerships, machinery suppliers, and rental companies can present their inventory visually. Each slide shows a model with specifications.
Portfolio Showcases
Creative agencies, photographers, and contractors can display recent work. Let visitors swipe through examples and enquire about specific projects.
How the Image Carousel Fits Into a Workflow
The Image Carousel module is most effective when placed after a qualifying step — such as a Button Group that narrows down what the visitor is looking for. A visitor who selects "Living Room Furniture" sees a carousel of sofas and tables; one who selects "Bedroom" sees beds and wardrobes. This targeted approach dramatically increases relevance and engagement.
After the carousel, follow up with a call-to-action step. A Button Group asking "Interested in any of these?" with options like "Buy Now" (linking to the product page) and "Talk to Sales" (routing to a live agent) closes the loop perfectly. The carousel creates visual interest; the follow-up converts that interest into action.
Example: Hotel Room Showcase
A boutique hotel uses the carousel to show available room types and drive bookings.
START
Human Chat
Reservations team
Step-by-Step Breakdown
- Welcome Message: A brief introduction invites the visitor to explore the hotel's room options visually.
- Image Carousel: Three slides display photos of the Standard, Deluxe, and Suite rooms — each with a caption showing the room name and starting price.
- Button Group: After browsing, the visitor can book directly (linked to the booking page) or ask a question about availability or amenities.
- Human Chat: Visitors who choose "Ask a Question" are connected to the reservations team with full context about which rooms they browsed.
Best Practices & Tips
A well-configured carousel drives engagement and conversions. Follow these tips to get the most out of this visual module.
Limit to 3–6 Slides
Too many slides overwhelm visitors. Curate the selection to your most popular or relevant items. If you have a large catalogue, use a qualifying step first to narrow the options.
Use Consistent Image Sizes
All slides should use the same aspect ratio and resolution. Inconsistent sizing creates a jarring experience. Square or 4:3 images work best in the chat widget viewport.
Add Clear Captions
Every slide should have a descriptive caption — product name, price, or key feature. Visitors should understand what they're looking at without needing additional context.
Link Each Slide
Make each carousel slide clickable with a link to the relevant product page, booking form, or detail view. This turns passive browsing into active engagement.
Frequently Asked Questions
How many images can I include in a carousel?
There's no hard limit, but we recommend 3 to 6 slides for the best user experience. Fewer slides feel sparse; more than 6 tend to overwhelm visitors. If you need to showcase a larger catalogue, use a qualifying step beforehand to segment the selection.
Can each slide have its own link?
Yes. Each slide in the carousel can be configured with its own unique URL. When a visitor clicks on a slide, they're taken to that specific product page, booking link, or detail view. This makes the carousel a powerful conversion tool, not just a visual display.
Does the carousel work on mobile devices?
Absolutely. The carousel is fully touch-enabled and responsive. On mobile devices, visitors swipe left and right to navigate between slides. On desktop, arrow buttons appear for mouse-based navigation. The experience is smooth and intuitive on all screen sizes.
Can I use different carousels in different workflow branches?
Yes. Use a Button Group or Conditional Logic node to branch the workflow, then place a different Image Carousel node in each branch. This lets you show tailored product selections based on visitor preferences, creating a personalised browsing experience.
Related Modules
Combine the Image Carousel with these modules to create complete product discovery experiences.
Showcase Your Products Right Inside the Chat
Build a visual product browsing experience with the Image Carousel module. Add images, captions, and links — then let your visitors swipe through and discover.