Timed Invitations
Set the chat widget to open after a visitor has spent a specific amount of time on your site. Perfect for engaging interested browsers.
Proactive Chat Invitation for Website Visitors
Start conversations before visitors leave. Proactive chat invitations with AI, human handoff, visitor monitoring and a free forever starter plan. Convert more website traffic into customers.
Proactive Live Chat That Works
Reach out to website visitors at the right moment with the right message.
Most website visitors leave without making contact. A proactive chat invitation changes that. Instead of waiting for visitors to click the chat button, IMSupporting lets you start the conversation at the perfect moment.
Configure triggers based on time on page, specific page URLs, scroll depth, or exit intent. When a visitor shows buying signals - lingering on your pricing page, adding items to their basket, or about to leave - the chat widget opens automatically with a friendly, helpful message.
Combine proactive chat invitations with AI to answer questions instantly, or with human handoff so your team jumps in for high-value prospects. It's like having a shop assistant who greets every visitor at exactly the right moment. For styling and placement ideas, browse our chat widget examples.
Start Free Today No credit card required. Free plan includes 1 operator, 1 AI agent, 25 free AI credits every month, proactive chat and AI to human handoff.
Proactive Chat Features
Smart triggers, AI-powered greetings, and seamless handoff.
Page-Specific Triggers
Show different proactive messages on different pages. A pricing page invitation can offer a discount, while a checkout page can offer help.
Exit Intent Detection
Detect when a visitor is about to leave and offer help before they go. Recover abandoning visitors with a timely chat invitation.
AI-Powered Greetings
The AI can personalise the opening message based on the page the visitor is viewing, their location, or their browsing behaviour.
Human Handoff
When a proactive chat invitation engages a high-value lead, the AI hands off to your team with full context. Your staff pick up the conversation instantly.
Invitation Analytics
Track how many proactive invitations are shown, accepted, and converted. Optimise your timing and messaging based on real data.
Proactive Chat Invitation Examples
Practical wording you can use for common pages and moments.
Pricing page
"Need help choosing the right live chat plan? I can talk you through what's included."
Basket / checkout
"Got a question before you finish your order? I'm here to help with sizing, shipping or payment."
Returning visitor
"Welcome back - would you like help picking up where you left off?"
Contact page
"Need a quicker answer? Start a live chat and we'll help right away."
Proactive Chat Invitation FAQs
Common questions about proactive website visitor chat.
What is a proactive chat invitation?
A proactive chat invitation is when the chat widget opens automatically with a greeting message, rather than waiting for the visitor to click the chat button. It's like a shop assistant saying hello when a customer walks in.
When should I use proactive chat?
Proactive chat works best on high-intent pages (pricing, checkout, contact), after visitors have spent 30-60 seconds on a page, or when exit intent is detected. It is ideal for ecommerce, SaaS, and lead generation websites.
Will proactive chat annoy my visitors?
When configured properly, no. Set reasonable delays (30+ seconds), avoid showing on every page, and make the message genuinely helpful. A well-timed, relevant invitation feels like helpful service rather than an interruption.
Can the AI handle proactive chat conversations?
Yes. The AI can greet visitors proactively and answer their questions instantly, day or night. If the conversation needs a human, the AI hands off to your team automatically.
Can I see who is on my website right now?
Yes. IMSupporting's visitor monitoring shows you who is on your site in real time, which pages they are viewing, and how long they have been browsing.
Is there a free plan with proactive chat?
Yes. The free forever plan includes 1 operator, 1 AI agent, 25 free AI credits every month, proactive chat invitations and AI to human handoff. Start free with no credit card.
Start Proactive Chat on Your Website Today
Start free with no credit card. Engage website visitors with proactive chat invitations, AI answers, and human handoff in minutes.